Technical Operations Lead

4 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Central Services**Function**:Information Technology**Date**:9 Oct 2023**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Vitality Group**
- Vitality Group, a subsidiary of Discovery Limited offers a wellness platform program to global insurance companies that provides innovative health to foster healthier and happier lives. Vitality Group is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets.
- Vitality Group operates a business providing wellness solutions to employer groups in the United States and partners with leading Insurers across the world to launch and grow Vitality Shared-Value Insurance in their markets. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Vitality Group’s businesses jointly reach more than 10 million members across 22 countries (Austria, Australia, Canada, China, France, Germany, Hong Kong, Japan, Malaysia, Pakistan, Philippines, Singapore, South Africa, South Korea, Sri Lanka, Thailand, the United Kingdom, the United States, New Zealand, Ecuador and Vietnam).

**Key Purpose**
- Manage a team of DevOps and Cloud engineers that is responsible for the maintainence and ongoing improvement of the technology stack in the vitality global platform. This team is also responsible for providing technical support in accordance with agreed Service Level Agreements. This individual oversees the daytoday devops and cloud infrastrucure operational activities.

**Areas of responsibility may include but not limited to**
- Oversee daytoday DevOps and Cloud infrastructure operations
- Deal with Incidents logged and co-ordinate the team to restore the service
- Responsible for leading and managing the Cloud and DevOps administration Team
- Responsible for 3rd party vendor management
- Responsible for tool upgrades and maintainence
- Responsible for co-ordinating deployment and incident support shifts
- Be the escalation point for DevOps/Cloud Infrastructure related issues
- Responsible for the Disaster Recovery Plan
- Provide updates/communicate to senior management and stakeholders on ongoing incidents or upgrades
- Manage the implementation of new solutions/security updates in collaboration with InfoSec, Engineering and Architecture
- Facilitate, manage and co-ordinate tool upgrades as per defined roadmap
- Present root cause findings at Senior Management meetings
- Facilitate root cause analysis meetings with various SME’s
- Evaluate individual performance based on defined KPIs and incentivise accordingly
- Analyse, remediate and report on cloud related costs and savings
- **Personal Attributes and Skills**

**Key attributes**
- Strong Ownership qualities
- Ability to assess and prioritize
- Acute attention to detail and ability to communicate that detail
- Excellent planning and organizational skills
- Able to work under pressure in a fast-paced environment
- A strong passion for customers and technology
- Self-motivated, self-thinker and pro-active
- Excellent communications skills and good team player
- Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
- Well-developed conflict handling skills
- Willing to learn and develop oneself

**Required Technical Experiance**
- AWS or Azure Cloud experiance
- Experience with Jenkins
- Linux experiance
- Kubernetes experiance
- Terraform
- Dynatrace
- Grafana and Prometheus
- Elasticsearch

**Behavioural Competencies**:

- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Problem Solver
- Manages complexity
- Balances Stakeholders
- Transparency
- Multitasking
- Organizational skills
- Analytics

**Education and Experience**

**Education**:

- A Batchelors Degree or Diploma Information Technology

**Experience**:

- 3 - 5 years of experience in a customer focused environment, preferably in IT, internet or software industry
- 3 - 5 years experience managing Vendor delivery in an IT organization
- Previous experience managing a team in IT service delivery or development
- Service Desk Management and Problem Management experience beneficial
- Project Management experience beneficial
- Experience in managing IT service delivery across multiple timezone

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