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Sea and Airfreight Import/ Export Controller

4 weeks ago

Port Alfred, South Africa RJPersonnel Full time

2years
- Imports: Handle clients’ queries related to operations and documentary requirements needed to successfully facilitate the clearing/ forwarding process.
- Exports: Make an export booking with the preferred Shipping Line/ Groupage Operator/ Consolidator.
- Monitor orders placed until such time as the goods have been confirmed as loaded on board the vessel constantly keeping the client updated on the progress.
- Ensure correct version of clearing instruction template is being used and a completed form is received from the client for all files.
- Register the consignment on the operating system obtaining a unique file reference for the consignment.
- Ensure that the correct documents are handed over to the Customs department to effect customs clearance.
- Follow up with the Customs department until the consignment has been duly released by SARS. Exports: All consignments have to be cleared and duly released by SARS for export prior to the containers being delivered into stacks.
- Forward a transport booking order to the contracted haulier/ inter-company division, stipulating the collection and delivery locations, OOG and hazardous details (if applicable), and the agreed rate.
- Ensure that all relevant hazardous documentation is arranged prior to effecting transport of the material (viz. MSDS, trem cards, dangerous goods declaration, labels, placards, etc.)
- Arrange for the cargo to be delivered in accordance with the client’s clearing instructions/requirements.
- Complete the cost sheet (detailed charges) and have the same approved prior to raising the invoice on the operating system.
- Ensure that the invoices and supporting documents are delivered to the client on or before the day the cargo is delivered for imports or 3 days after the confirmed shipped on board (sea) or the day of departure (air) for exports, or as per KPI requirement.
- Credit notes: all credit notes need to be sent to the Operations Manager for signoff by National Operations Manager, or if there is a negative financial implication, then by GM or FD prior to credit note being passed. Supporting documents to include any correspondence, tax invoice and proforma invoice with new charges.
- Ensure that creditors invoices relating to the operational file are captured on the operating system as per the requirements, and queries (where applicable) are addressed timeously.
- Shipping ledgers to be up to date at any given time with special attention given to potential loss amounts.
- Ensure all relevant warehouse stock reports are sent through to the customers timeously, where applicable.
- Record irregularities of received stocks on the inbound inspection failure report - to be sent to the client no later than two working days after report completion.
- Ensure Roadfreight tracking reports (where applicable) are sent to the customer daily, until completion of the delivery.
- Ensure that project reports, where load supervision, inspection or other activities are recorded, are sent to the customer within the same business day or within 24 hours of occurrence of the activity.

**Qualifications and Experience**:

- Matric
- 3 Years Experience dealing with Customers/Clients
- Cargowise experience advantageous
- Forwarding experience essential