Branch Manager

The Branch Manager is responsible for ensuring the smooth and efficient daily operations of the hub
- To ensure and maintain the highest levels of customer satisfaction and customer service
- Update and maintain time and attendance records of staff
- Motivate staff and maintain a positive work environment including the strategizing, execution and providing of feedback to staff with regards to the results of the incentive scores weekly
- To ensure the timely delivery of parcels to our customers within the SLA requirements
- To effectively communicate policies and procedures - Computer literate/knowledge on the RMS
- Monitor staffing needs and personnel issues
- Oversee all line hauls / Cargo received and dispatched
- Oversee Dispatching/Receiving processes for all routes including assessing risk in cases where there are high value movements and taking appropriate action to secure the parcels in question
- Ensure that a routine alcohol tests are done on COURIERS randomly on a weekly basis
- Ensure that random checks are done on couriers daily to make sure that couriers are true on delivery attempts
- Disciplinary issues are dealt with timeously
- Assessment of routes and values are done correctly on dispatch
- Ensure that the warehouse is always neat and tidy and that all faults are reported and addressed timeously
- Reports sent daily of hub status

**Requirements**:

- Ability to liaise with clients on all levels on customer satisfaction
- Minimum of 5 years Supervisory/Management experience
- Any Logistics/Transport qualification would be an advantage
- Computer literacy
- Ability to write reports
- Health and Safety Qualifications
- Computer literate/knowledge on the RMS - Will have to work flexi hours

**Salary**: R25,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Umtata, Eastern Cape: Reliably commute or planning to relocate before starting work (required)