Store Supervisor Mr Price

5 months ago

Vanderbijlpark, South Africa Mr Price Group Full time

**purpose**

Support store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded.

**key responsibilities**
- **Sales & Customer Experience Management**:

- Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.
- Meet customer service standards and achieve sales targets. This includes new account/membership targets.
- Maintain floor housekeeping and visual merchandise standards.
- **Team Management**:

- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
- Provide ongoing coaching & mentoring to enable and up-skill store associates.
- **Stock Management**:

- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
- **Risk Management**:

- Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.)
- Ensure and enforce overall compliance to policies and procedures.

**requirements**
- Grade 12.
- 2 to 3 years' experience in retail supervisory capacity.
- Knowledge on sales & service management.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.

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