Etqa Practitioner

**KEY PERFORMANCE AREAS**

**1. Customer Relations**

1.1. ETQA Capacity building in the Transport sector (Training providers, Employers, CET and TVET colleges as well as related

stakeholders);
1.2. Communicate ETQA developments to the sector;
1.3. Ensure effective and efficient communication processes between TETA, Employers, Training Providers, Department of Higher

Education Training, etc.;
1.4. Resolve ETQA related queries and attend to walk-in clients;
1.5. Provide advice and guidance to stakeholders (Employers, Training Providers, TVET Colleges, etc.);
1.6. Liaise with chambers, stakeholders and providers (public and private) on ETQA matters;
1.7. Circulation of information on requirements from the QCTO, etc.;
1.8. Develop and maintain communication with all parties involved in the ETQA system;
1.10. Represent TETA at approved forums, meetings, and consultative processes;
1.11. Updating and maintaining a database of Training providers;
1.12. ETQA Capacity building in the Transport sector (Training providers, Employers, companies, and related stakeholders).

**2. Contract Administration**

2.1. Budget monitored accordingly;
2.2. Management of projects as per TETA strategy and Annual Performance Plan (APP).

**3. Accreditation of Providers**

3.2. Conduct accreditation Site visits in line with TETA requirements;
3.3. Recommend accreditation of providers as per TETA processes;
3.4. Recommend providers to move from provisional accreditation to full accreditation;

**4. Registration of Assessors and Moderators**

**5. RPL Accreditation**

6. **Monitoring and Auditing**

6.1. Conducting regular monitoring visits to all Employers and Training Providers that act as workplace training providers in the

industry inorder to ensure that training runs effectively and efficiently;
6.2. Implement projects to ensure the availability and monitoring of Assessors, Moderators, accredited Training Providers;
6.3. Ensure the availability and monitoring of Mentors and Coaches for learnerships, etc;
6.4. Monitoring administration of learner information, Learnership agreements, On Job Training, logbooks, disbursement of

allowances etc;
6.5. Monitor effectiveness of Employer and Provider QMS;
6.6. Monitoring adherence of employers and training providers in respect of accreditation requirements (quality assurance of

providers, training programmes, etc.);
6.7. Monitoring adherence of Employers, Employees, Training Providers and Learners in respect of learnership training against the

provision, regulations, and conditions applicable in terms of the Skills Development Act and Basic Conditions of Employment Act.

7. **Information and Document Management**

7.1. Maintenance of records and File for all ETQA activities.

8. **Reporting**

8.1. Prepare and submit monthly, quarterly and annual reports to ETQA Manager on accreditations, registration of assessors and

moderators, monitoring, projects, etc in line with TETA’s reporting requirements.

8.2. Coordinate reporting on APP targets in consultation with respective colleagues;
8.3. Prepare reports for approval by ETQA Manager.

**9. Management of Provider Database**

9.1. Updating and maintaining provider database and TETA System;
9.2. Provide inputs and coordinate the development of system specifications, testing and implementation.

**10. **Development and Maintenance of ETQA Related Documentation**

10.1. Development and maintenance of ETQA related documentation i.e. Policies, Procedures, Criteria, Forms and template;
10.2. Facilitate processing of learner achievements within set criteria;
10.3. Conduct external moderation of training activities and assessments;
10.4. Evaluate learning programmes and recommend for approval.

**11. **Workplace Approval**

11.1. Conduct workplace approvals for the employer sites to place learners;
11.2. Evaluation of learner logbooks.

**12. **Audit and Risk**

12.1. Prepare for Internal and External audits and submit evidence within agreed timeframes;
12.2. Ensure no repeat findings in the AG Management Report and implement corrective action of existing findings.

**13. **Implementation of QCTO Service Level Agreement**

13.1. Coordinate implementation of transitional requirements as per QCTO guidelines;
13.2. Facilitate the implementation of QCTO SLA in relation to all QA functions for legacy and occupational qualifications;
13.3. Scheduling of EISA, coordination of marking, moderation, and submission of results to QCTO for certification;
13.4. Facilitate the registration of learnerships for legacy and occupational qualifications;
13.5. Support SDPs implementing occupational qualifications.

**14. **Management Responsibility**

14.1. Identify and agree on team and individual goals (Signed Performance Agreements submitted on or before the due date set

by HR);
14.2. Manage self and staff time, attendance and leave according to the Leave Policy (ESS Leave Transactions Report, Self/Staff

attendance registers, and Leave registers);
14.3. Manag