Senior Operations Specialist

19 hours ago


Johannesburg, South Africa HotelJobs.co.za Full time

Company providing bespoke Luxury African Safari experiences to the inbound market is looking for a Senior Operations Specialist based in either Johannesburg / Cape Town.

Responsible for full operations role in the booking process, working in hand with the Travel Designer, being the first line in relationships with suppliers and administration of the entire back-end of each booking made by the Travel Designer. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.

**Responsibilities**:

- Develop stakeholder relationships
- Liaise with travel designers on all bookings in an operational capacity
- Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support

**Requirements**:

- Matric certificate
- Tertiary certificate in Travel & Tourism/hospitality.
- Experience: 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General product knowledge on Southern & East Africa.
- Personal or educational travel experience advantageous.
- Excellent attention to detail.
- Skills: Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous



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