Community Operations Manager

3 months ago

Benoni, South Africa Fidelity Services Group Full time

**Vacancy**: Community Operations Manager

**Region**: Nelspruit

**Direct Report**: Branch Manager

**Indirect Report**:Regional Operations Manager

**Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
**Minimum Requirements**
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate - (existing or to be obtained on appointment)

**Duties & Responsibilities**:
**Pro-active Strategy**
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

**SAPS Involvement**
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

**Customer Service**
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, dispatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.

**Staff Training**
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff - training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

**Marketing Alignment**
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.

**General**
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:

- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisa

  • Community Operations Manager

    3 months ago

    Benoni, South Africa Fidelity Services Group Full time

    **Vacancy**: Community Operations Manager **Region**: Pretoria Central (Brooklyn) **Direct Report**: Branch Manager **Indirect Report**:Regional Operations Manager **Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy...

  • Operations Manager

    3 months ago

    Benoni, South Africa Fidelity Services Group Full time

    **FSS - Operations Manager** **Reporting to the Branch Manager** The above position is vacant at our East Rand Branch. The overall purpose of this position is to ensure that operations are efficiently managed. **Minimum Requirements**: - Clear Criminal record - PSIRA accredited with a minimum Grade A qualification - Firearm competency - with a minimum...

  • Fleet Operations Manager

    4 days ago

    Benoni, Gauteng, South Africa C TIME Full time

    Job Summary:C TIME is seeking a highly skilled and organized individual to fill the role of Fleet Controller. As a key member of our team, you will be responsible for ensuring the smooth operation of our fleet, including driver communication, equipment management, and daily record keeping.Key Responsibilities:Communicate effectively with drivers to ensure...

  • Waste Management Operative

    3 weeks ago

    Benoni, South Africa House of cleaning Full time

    In this position you will join our Waste Management Team to work on exciting projects that will challenge and enhance your current skillset. You will join our team, to work on some of the industry’s leading projects and maintain customers sites to the best of your ability. The team’s primary role is to push the boundaries of innovation, incorporate...

  • Warehouse and Service Operations Manager

    3 days ago

    Benoni, Gauteng, South Africa Sentinel Staffing Services Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team at Sentinel Staffing Services as a Warehouse and Service Manager. This is a key role that requires strong leadership and management skills, as well as a deep understanding of warehouse operations and service delivery.Key ResponsibilitiesService and Breakdown Planning:...

  • Workshop Operations Manager

    2 days ago

    Benoni, Gauteng, South Africa Dante Personnel Full time

    We are seeking a highly skilled Workshop Manager to join our team at Dante Personnel. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our workshop, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Workshop Operations: Oversee the management of our workshop,...

  • Logistics Operations Manager

    3 months ago

    Benoni, South Africa Many in 2 one Full time

    **Requirements**: Skilled Operations Manager (5-10 years' experience is a must) Diploma or Degree in Logistics/ Transport Cross-Border knowledge and experience Must be available after hours and on weekends Must be reliable No Criminal record Own vehicle; license **Salary**: R25,000.00 - R35,000.00 per month

  • Logistics and Inventory Operations Manager

    4 days ago

    Benoni, Gauteng, South Africa Dante Personnel Full time

    Job Summary:Dante Personnel is seeking a highly skilled and experienced professional to fill the role of Logistics and Inventory Warehouse Manager. As a key member of our team, you will be responsible for overseeing the efficient management of our warehouse operations, ensuring timely and accurate delivery of goods to our clients.Key...

  • Hardware Operations Specialist

    3 weeks ago

    Benoni, South Africa Optix Africa (Pty) Ltd Full time

    **Purpose of the position** **Areas of Responsibilities** - Address customer queries and provide technical support for hardware products in operations, against predefined product specifications and frameworks. - Liaise with internal Sales and Support teams, as well as Commercial and Operational teams from the customer to align product capabilities with...

  • Excavator Operator

    2 months ago

    Benoni, South Africa Atoll Mining Full time

    Qualifications: - Excavator Operator Certificate - Able to speak, read and write English - Medicals must be passed - Valid driver’s license **Requirements**: - Minimum 5 years working experience in an Open cast mine - Reporting skills - Complex Problem Solving - Attention to detail - Good communication skills - Organized & disciplined - Worked in the...

  • Trade Marketing Operations Manager

    3 months ago

    Benoni, South Africa Electrolux Full time

    TMO Manager South Africa Business Unit - Marketing - Retail & Shopper Marketing Reports To - Retail & Shopper Marketing Manager. Your Role As Trade Marketing Operations (TMO) Manager you will be responsible for excellent deployment of all marketing assets and campaigns in retail environment to ensure best in class in-store presence of our brands, improve...

  • Shift Operator

    3 months ago

    Benoni, South Africa Talent 101 Full time

    e are currently seeking a skilled and reliable Shift Operator to join our food manufacturing team. As a Shift Operator, you will play a critical role in ensuring the smooth and efficient operation of our production processes during your assigned shift. **Responsibilities**: Operate and monitor production equipment: Safely operate and control machinery and...

  • Production Operator

    3 months ago

    Benoni, South Africa Cipla Full time

    **Division**: **Cipla Mirren**: **Department**: **Manufacturing**: **Employment Type**: **Permanent**: **Job Purpose**: **To Dispense raw materials for manufacturing**: **Accountabilities**: - Ensure all safety aspects at the manufacturing site is adhered to in order to reduce the risk of personal injury - Achieving of daily and monthly production targets -...

  • Production Operator

    3 months ago

    Benoni, South Africa Cipla Full time

    **Division**: **CIPLA Mirren**: **Department**: **Manufacturing**: **Employment Type**: **Permanent**: **Job Purpose**: To manufacture liquid preparations in the liquid manufacturing department. **Accountabilities**: - Ensure all safety aspects at the manufacturing site is adhered to in order to reduce the risk of personal injury - Achieving of daily and...

  • Production Operator

    3 months ago

    Benoni, South Africa Cipla Full time

    **Department: Manufacturing**: **Location: Benoni, Gauteng**: **JOB PURPOSE**: To manufacture liquid preparations in the liquid manufacturing department. **KEY ACCOUNTABILITIES**: - Ensure all safety aspects at the manufacturing site is adhered to in order to reduce the risk of personal injury - Achieving of daily and monthly production targets -...

  • Warehouse Operations Specialist

    4 days ago

    Benoni, Gauteng, South Africa Quality Connect Staffing Full time

    Job DescriptionJob Title: Stock ControllerCompany: Quality Connect StaffingJob Type: Full-timeLocation: RemoteAbout Us: We are a leading staffing agency specializing in providing top talent to various industries.Job Summary: We are seeking a highly organized and detail-oriented Stock Controller to join our team. As a Stock Controller, you will be responsible...

  • IT Site Manager

    3 months ago

    Benoni, South Africa Cipla Full time

    **Job Purpose** To Manage, design and monitor all IT related activities for Mirren through delivery of network infrastructure, data administration and IT support coordination to ensure proper flow of streamlined operation of the IT group in alignment with and delivery of organisational business objectives **Key Accountabilities** **Accountability...

  • Restaurant Manager

    2 months ago

    Benoni, South Africa StaffAtAClick (Pty) Ltd Full time

    Staff management - Stock control - Opening and closing procedures. - 5+ year’s management experience in Restaurants - Strong communications skills with the ability to manage a complete front and back of house Restaurant operation. - Well spoken and must have exceptional customer relations skills. - Experience with Restaurant administration and POS systems...

  • Project Manager

    3 months ago

    Benoni, South Africa Optix Africa (Pty) Ltd Full time

    Daily Project Management of Customer Contracts. - Populate and manage project stakeholder engagement plans. - Attend customer scheduled meetings, which may from time to time include extensive and/or overnight travel locally. - Presentation of Customer Project Reviews and Program Performance Reviews - Set-up and facilitate relevant project stakeholder...

  • Production Manager

    5 days ago

    Benoni, South Africa Singamandla agent Full time

    Role Description  Plan and organise labour schedules according to production requirements within the operations of the meat plant and influences overall production efficiency.  Effectively order raw materials from the suppliers for production in line with the meat plant operations manager.  Collaborate with Finance and Operations teams to...