Rental Sales Agent

**Key deliverables and outputs**

**Fleet and Counter Product Planning**
- Ensure each reservation has an allocated vehicle taking note of customer requests
- Ensure adequate resources to cover deliveries and collections for the day
- Ensure all counter products are made ready for rent and provision is made for additional requests

**Rental Transactions**
- Follow the rental process work instructions for the checkout process
- Follow the rental process work instructions for the check in process
- Follow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services

**Admin**
- Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposes
- Batch all documentation according to work instruction on a daily basis
- Ensure QCEs are completed accurately
- Follow the lost property work instruction
- Correctly complete damage reports and follow the accident, damage and report work instruction
- Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
- Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
- File all documents

**Customer Rental Experience**
- Follow the Breakdown and Accidents work instruction
- Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
- Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
- To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc**.**

**Health, Safety and Security**
- Workplace is kept in a neat and hygienic condition
- All assets are secured according to procedure
- (Range: cash, keys, premises, documents, lost property)
- Be aware of evacuation/fire plan
- All concerns to be raised with Supervisor/Manager

**Internal and External Stakeholders**

The role requires close engagement and collaboration with key internal and external stakeholders

**Internal Stakeholders**

All branch staff

**External Stakeholders**

Customers

**Academic Qualifications**

**Essential**:

- Matric
- Code 08 unendorsed driver’s license

**Work Experience**

**Essential**:

- Incumbent will be responsible for his / her own transport to and from work
- Shift work
- Must be well presented
- Must have the ability to sell
- Preference will be given to applicants with Operations and/or Wizard experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.