Order Processor: Dispatch

4 months ago

Blackheath, South Africa PERI Full time

**Location**:Cape Town, Western Cape, ZA, 7580**Company**:PERI Formwork Scaffolding (Pty) Ltd**Order Processor: Dispatch & Returns**

Order Management Coastal Cape
Role Summary
We have an exciting opportunity for an Order Processor: Dispatch & Returns in Cape Town.
Responsible for accurately processing delivery and return documentation.

**Key Responsibilities**

**Deliveries**
- Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
- Lead order processing to accurately finalize the delivery process as per company guideline.
- Execute DTR truck release with both PERI fleet and forwarding agency deliveries.

**Returns**
- Ensure a positive customer experience through the professional and accurate preparation of customer returns.
- Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.

**General Duties**
- Daily processing of manual documents onto PSD.
- Accurately upload all customer documentation onto electronic filing system.
- Filing of documentation into site files.
- Accurately capturing of stock counts during all stock takes.
- Provide support to all administration team members when required.
- Be the business excellence ambassador to ensure continuous improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

**Qualification and experience required**
- Bachelor's degree in office administration or minimum 3 years of relevant work experience
- Professionalism
- Experience in customer service
- Continuous improvement focus
- Fluent in English

**PERI Group**
**Formwork Scaffolding Engineering**
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