Investment Operations Administator

1 week ago

Cape Town, South Africa Aquarius Recruitment Full time

Our client is a longstanding and reputable Wealth Management business based in Cape Town. As an Investment Operations Associate, you will work closely with all facets of the business and be part of a team that includes Wealth Advisors (consultants), Portfolio Analysts and Operational Administrators. This will include:
1. ADMINISTRATIVE SUPPORT
- Providing support to consultants in dealing with all client related queries, strategy, admin including followup and report-back - Liaising with the Directors and consultants on all issues pertaining to client investments, correspondence, requirements and communication - Assisting the Directors and consultants with client proposals, reviewing drafts and validating formatting and content prior to delivery - Developing agendas for client meetings, setting up meetings and recording attendance/ taking meeting minutes. - Assisting with document preparation for client meetings - including creation, formatting and editing of presentations - Ensuring prompt delivery of client deliverables, reports and updates - Monitoring and following up on all deliverables (client and internal); ensuring the timeous delivery thereof - Assisting with all administrative tasks as required to run the business in an efficient and optimal manner

2. REPORTING
- Assisting in the population of client reports and or supporting documentation - Assisting with the preparation of client communication and the distribution thereof e.g. Quarterly comments, market updates, monthly client report-back. - Performing comprehensive checks for each client report produced and taking responsibility for ensuring the accuracy and quality of reporting and other client-related outputs - Reconciling differences in client reports - Gain an understanding of each client’s investment strategies and likely service requirements and work with the operational team to ensure the reports are appropriate for each client’s specific requirements - Ensure that any strategic changes to the portfolio are correctly reflected in the client reports - Monitoring, managing and reporting on any changes/transitions that might occur within clients’ portfolios, ensuring these are communicated to the broader team.

3. CLIENT LIAISON
- Interacting with clients telephonically, via correspondence or assisting the Directors and consultants in client meetings - Dealing with sensitive and confidential information - Handling administration of client portfolio changes and the implementation of recommendations, including monitoring in accordance with strategic requirements and reporting on status. - Following up and rectifying any administrative problems / issues that might occur - Having oversight of all client transactions being handled by the operations/admin team including resource allocation and monitoring - Interfacing with the consultants, Investment Analysts and Operations team on client strategy and implementation - Documenting all correspondence and dealings with clients and communicating with the Directors

4. COMPLIANCE
- Ensuring that client advice and communication is documented and filed in terms of regulatory requirements. - Liaising with third party Compliance service providers, assisting with reporting and adherence to compliance requirements. - Assisting with the management of client records and files in terms of compliance requirements - Managing and maintaining the integrity and completeness of all documentation and data in client files - Assisting with the preparation for any compliance reports or audits.

5. OPERATIONAL SUPPORT
- Assisting with the development and refinement of the work-flow between asset managers, clients and the operations team - Following up and liaising with vendors / platforms / asset managers on all deals, transactions and client instructions - Investigating and validating product supplier fees and reporting on the various fees and charges across client portfolios - Investigating / making enquiries on new products / third party offerings requested by the Directorate in response to Client interest - Liaising with other ops team members to ensure reports, presentations and other ad hoc deliverables are completed - Managing task priority and scheduling pertaining to specific clients and deliverables. - Ensuring appropriate assignment and following-up on ad-hoc deliverables - Assisting the analyst team with asset manager due diligence and report back (domestic and offshore) - Regularly review and communicate with managers to understand process, views and positioning

**6. EDUCATIONAL AND SKILLS REQUIREMENTS**:

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