IT Technician

Job Title

IT Technician

Reporting to

Location/Based

Musgrave, Durban

Purpose of the Job

Responsible for support of all national offices

Maintain uptime of JDJ computer, telephone and network infrastructure.

Look at system inefficiencies and recommend solutions

Maintenance and upgrade of infrastructure

Hardware management

Maintain relationship with suppliers

Creation and management of technical documentation and SOPs.

Contribution and input to IT Policy
Asset management

Key Performance Areas

Document existing infrastructure

Ongoing hardware evaluation and preventative maintenance

Create a budget for planned maintenance and replacement of ageing infrastructure

Telephone infrastructure support

Management of printers

Liaise with Service providers and assess service levels we receiving

Tracking of user accounts

Management of assets

Cable management in server room, network cabinets and users desks

Proficiency in troubleshooting, installation, support and repairs to
- IT hardware (PCs, laptops, printers)
- Microsoft Windows OS, Teams, Office suites
- Network switches and routers
- Network cabling including termination

Travel when required to our branches to assess and effect repairs.

Compulsory

Individual must be a people person

Must have valid code 08 drivers license

A+ and N+

Working knowledge of VOIP systems

Networking experience (cabling and troubleshooting)

Proficient in Microsoft Windows, Office and Teams (installation and support)

Support the day-to-day needs of the business by providing data analysis, project deliverables and operational needs to achieve strategic objectives.

Key Attributes
- Good working knowledge of computer industry, not less than 5 years
- Must be able to communicate well and have good decision-making skills.
- Good interpersonal skills
- Must be ethical and well mannered.
- People orientated and results driven.
- Must be able to work both independently as well as in a team
- Must be able to work under pressure and meet deadlines within available time frames.
- The ability to form working relationships with people at all levels
- Attention to detail
- Diplomacy and the ability to deal with difficult situations
- Maintain confidentiality

**Skills**:

- People management
- Presentation
- Negotiation / Communication
- Problem solving

Educational requirements
- Grade 12
- A+, N+
- Diploma in IT advantageous