Technical Consultant

3 weeks ago


Cape Town, South Africa Boardroom Appointments Full time

**Minimum requirements**:

- Applicable tertiary qualification in IT
- Technical certifications for cloud technologies, AWS certified preferred
- 1-3 years of experience with cloud technologies such; preference given to AWS
- Experience leading client facing meetings and technical engagements
- Experience working within an ITSM / ITIL governed environment
- Experience with teaching and learning technologies; preference given to Moodle LMS
- Experience with operating systems: Windows Server & Linux
- Experience with databases: MySQL, PostgreSQL, SQL Server, Oracle****

**Responsibilities**:

- Designing, planning, and delivering high quality technical professional services to customers
- Assisting clients with escalated technology and product queries
- Accurate and timely processing of support cases using the Company's and/or partner support systems
- Adhering to or exceeding SLAs for products and/or clients they support
- Actively maintaining and improving own technology and product expertise
- Process and resources
- Actively maintaining and improving the Company's internal processes and resources



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