Systems Analyst

**KEY RESPONSIBILITIES INCLUDE**:
1. System Availability:

- Ensuring that the system is performing to the required standards, producing the expected outcomes and that the data is accurate.
- Monitoring user activity and product performance across all business units, providing support to correct deviations and where necessary escalating concerns to Pepkor IT
- Highlighting potential cross-functional risks and opportunities to the Buying Teams and suggesting initiatives to mitigate risks and capitalise on opportunities.

2. System Enhancements:

- Proposals and implementing enhancements or changes to the system
- Ensuring that the system is upgraded on a regular basis
- Best practice of JDA tool and usage
- Evaluating external planning methodologies and continuously seek opportunities to improve and enhance processes

3. User Support:

- Training of super users
- Logs managed
- Networking and building relationships with all stakeholders to meet Company objectives
- Pepkor IT
- Buying Managers and Teams
- Business Analysts

**Knowledge required**:
**Essential**:

- Working product knowledge on ToolsGroup Just Enough.
- Writing and interpreting SQL Scripts.
- Ability to read and understand code.
- Read and understand logs and error messages.
- Write Technical Documentation.

**Preferred**:

- A good understanding of retail business processes Knowledge and an understanding of planning & buying practices

Skills required**:

- Advanced proficiency in:

- Excel
- SQL
- **A strong**:

- detailed analytical and problem-solving ability.
- customer-focus and service-orientation
- **The ability to**:

- be deadline and results driven.
- take initiative, reason logically and be creative in developing and introducing new ideas.
- work independently, as well as within a team
- be assertive
- interpret and understand customer needs and translate these into technical specifications and operational requirements
- act as a bridge between the Business Units, IT and Support teams.
- Planning, organising and time management skills.
- Big-picture thinking skills
- Merchant thinking skills
- Good judgment together with a sound decision-making ability
- Excellent relationship-building, facilitation, networking and communication skills

**QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED**

**Essential**:

- A Grade 12 Certificate/Matric

**Preferred**:

- Degree or relevant Business Information Systems qualification or
- A National IT Diploma

**Experience **Required

**Essential (a minimum experience in)**:

- Structured programming (2 years)
- SQL programming and scripting (2 years)
- ERP, MMS or other Buying or Planning System Management and Configuration (1 year)
- IT within a Retail environment (1 year)

**Preferred**:

- The implementation or support of a Buying or Planning System
- Providing user support
- Analysing business processes