Itsm Team Leader Mr Price Group
4 days ago
We’re looking for a new IT Systems Management Team Leader That’s quite a mouthful, for the rest of the spec it’s simply a ITSM Team Leader.
**_ So what is it and why is it such a cool opportunity?_**_ _
- You will be accountable for the ITSM governance layer within the Mr Price Group tech team
- You would be a key leader in designing and managing a new ITSM management program.
- You would oversee the ITSM process resolution, ensure stakeholder awareness, and measure the effectiveness of the ITSM management process.
**_Sound like something you’d love to do?_**
**what we’re looking for to apply?**
- ITIL intermediate certifications
- 5+ years of combined experience implementing ITSM and running ITSM teams
- Minimum 3 years of ITIL Process experience
- Strong communicational, analytical, organisational and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into IT operational improvements.
**a day in your life?**
- Ensure that incident, major incident and problem management policies and processes are monitored, adhered to, reviewed
- Ensure that all major incidents are properly documented, lessons learned properly captured and then followed up on."
- Request and Change Management
- Ensure that change and request management policies and processes are monitored, adhered to, reviewed.
- Ensuring that the asset, configuration and knowledge management process is known and run in relevant parts according to the organizations structure, strategy, and needs
- Monitoring and reviewing the activities of the teams that are involved in the asset, config and knowledge management practice
- Collect and maintain service catalogue data.
- Coordinating activities and staff members to properly manage the incident’s world
- Communicate and prioritise workflow/expectations for direct reports team to achieve set targets and distribute work equitably
- Engage with other technical leaders across the company to identify ways to improve and build upon the capabilities of our ITSM processes
- Ensure operational implementation and adherence of ITSM polices
- Measuring the effectiveness of the ITSM management process
- Formally communicating decisions through the knowledge management practice lifecycle to the stakeholders and affected parties
**about us**
Mr Price Group is an equal opportunity employer and is committed to Employment Equity.
- We have benefits From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay’s, study leave & great coffee We have ‘em all._
**click here to learn more about who we are**
Please note: All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy.
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