Counter Salesman

**Position Overview**:
**Specific Role Responsibilities**:
**Key Performance Indicators includes, but not limited to.**
- Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
- Achieve the sales target set by the Sales/Branch/Retail Manager
- Manage counter sales and ensure that optimal customer potential is achieved.
- Plan, forecast and report on sales potentials by customer.
- Report all competitor pricing and activities.
- Report all customer information regarding delivery, tele sales, and account problems.
- Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
- Build and strengthen customer relationships.
- Receive inbound customer sales inquiries
- Cold calling when necessary
- Provide quotations, product, and service information
- Provide support and pricing details in response to inbound enquiries
- Assist all other departments (Accounts, Dispatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

**Qualifications and Experience**:

- Matric
- Minimum of 2 years’ experience in a sales Spares/Motor/Engine environment
- Essential
- Extensive experience in an automotive sales environment dealing with customer needs.
- Technical background
- Desirable
- Proven track record
- In depth product knowledge
- Some business acumens, understanding the costs and breakeven scenarios of customer service delivery
- Should be able to carry out his/her responsibilities with little supervision
- Thorough knowledge of the geographical area of responsibility.

**Skills and Personal Attributes**:

- Good planning and time management skills
- Be a good team player
- Negotiation skills
- Self-motivated
- Honest and show integrity