Collector- Paarl Branch

1 week ago


Paarl, South Africa Lewis Full time

COLLECTOR

The role is responsible for driving out of store collections from customers who have outstanding payments due. They are required to recover late payments on our accounts to ensure that the branch debtors’ book is managed according to required standards and norms. The role will review overdue accounts and contact them for collection of the outstanding payments. Should efforts for collecting outstanding payments fail, they will be required to drive the approvals process from their manager to collect the merchandise.

You may be required to assist with duties outside of your core role to support the business in driving sales and managing the debtor’s book. This could range from assisting in displays/promotions, maintaining general housekeeping to supporting with other store related activities.

**Requirements**:

- Matric
- Driver licence code: B
- Experience: Accounts Assistant
- English
- Knowledge of local roads and transport systems
- Ability to utilise road maps and plot routes
- Strong Communication skills
- Customer service orientated
- Self-disciplined to ensure adherence to road safety and regulations

**Responsibilities**:

- Calls on defaulting customers
- Obtain profiles of defaulting customers from the Manager and call on those with the aim of obtaining all the arrears on the account.
- Utilise the "Collectors Kit" to have the correct documentation at hand to act when at the customer's home or workplace.
- Collections
- Collect outstanding payments from defaulting customers, and collect merchandise with the approval of the Manager when all efforts to collect monies have failed. These collections require the approval of the customer and should never be by force.
- Facilitate the voluntary repossession process and ensure that all required documentation is signed by the customer.
- Payment Arrangements
- Facilitate discussions to decide with customers who are in arrears for an increased instalment to liquidate the arrears.
- Ensure the customer signs the BL7 (increased instalment arrangement) letter and hand it to the Manager on return to the shop.
- Vehicle Maintenance
- Review vehicle performance and provide manager with feedback to ensure that the vehicle is well maintained, and to schedule repairs and service bookings.
- Ensure that the vehicle is parked overnight at a safe place decided upon by the Manager, and safeguard the petrol card and return this to the Manager immediately on return to the branch from the Service Station.
- Ensure that all merchandise being transported to and from the shop be checked by either the Stock Clerk or the Manager.
- Perform all the checks as listed under "Vehicle Maintenance" in the company's vehicle handbook.
- Customer Service
- Support customer complaints, where they are impacted by your department toward resolution according to acceptable resolution norms.
- Escalate long outstanding issues to the BM and Regional Controller to support management of issues.
- Compliance
- Ensure safe working environment, through maintaining housekeeping standards, management, and adherence to risk assessments, and taking responsibility for health and safety concerns within section/department and particularly on the road.
- The vehicle may not be used for private purposes, neither may authority be given to anyone else to use the vehicle.

Ability to commute/relocate:

- Knysna, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/06/27


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