Guest Experience Supervisor

2 weeks ago

Illovo, South Africa Marriott International, Inc Full time

**Job Number** 22194069

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today

  • Guest Experience Expert

    2 weeks ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 23037110 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Experience Expert sa

    2 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24181065 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa, 2196 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert sa

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24110854 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Service Expert sa

    3 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24172228 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa, 2196 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests....

  • Guest Service Expert sa

    3 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24172228 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to...

  • Guest Service Expert sa

    2 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24190905 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa, 2196 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Guest Arrival Expert sa

    4 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24159882 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Supervisor-banquet sa

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24033909 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team....

  • Supervisor-front Desk sa

    5 days ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 22146455 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...

  • Supervisor-banquet Ops sa

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24101018 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team....

  • Supervisor-banquet Ops sa

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Additional Information** preferably we are looking for a male. **Job Number** 24054068 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Group-reservations Agent

    2 weeks ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 23038237 **Job Category** Reservations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Driver/porter

    2 weeks ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 22208106 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run daily reports (number of arrivals,...

  • Clerk-reservations sa

    3 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24171572 **Job Category** Reservations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Coordinator

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 23181029 **Job Category** Reservations **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Receptionist sa

    3 days ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 23117706 **Job Category** Administrative **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Non-Management *** Enter and retrieve information contained in computer...

  • Hotel General Manager

    2 weeks ago

    Illovo, South Africa Bright Placements Full time

    Salary market related with incentives live out Duties Management of the entire Hotel reporting into the Hotel Manager with total and ultimate accountability for the entire Hotel. Key Job Outcomes - Producing an annual business plan including financial budget, capital expenditure budget, sales & marketing plan and operational plan for the Hotel matched to...

  • Night Receptionist sa

    2 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24193888 **Job Category**Administrative **Location**Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa, 2196 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using...

  • Receptionist

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 23194085 **Job Category** Administrative **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer...

  • Night Auditor sa

    7 months ago

    Illovo, South Africa Marriott International, Inc Full time

    **Job Number** 24095673 **Job Category** Finance & Accounting **Location** Protea Hotel Johannesburg Wanderers, Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....