Mailbox Coordinator

4 weeks ago

Sandton, South Africa Guardrisk Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**

**Requirements**:

- Matric
- Office administration qualification an advantage
- At least 2 years insurance administration experience
- At least 2 years client servicing experience

**Duties & Responsibilities**
- Manage difficult and/or irate clients courteously, politely, and calmly
- Efficiently manage complaints, ensuring every complaint is dealt with professionally
- Provide support to the call centre for overflow inbound calls during high call volumes
- Assist with general and reasonable ad hoc administration requests across the Admed Division
- Ensure the principles of Treating Customers Fairly (TCF) are delivered across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint

**Competencies**
- Resilience and ability to work under pressure
- Strong sense of responsibility and ownership
- Willingness to go beyond the normal working day to achieve target service levels
- Organized and focused
- Computer literate
- Quick to learn
- Good communication skills
- Adaptability
- Discipline
- Strong interpersonal

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