Spa Manager

Requirements for the Role:

- Delivering 5-star service to all clients, ensuring their satisfaction and well-being.
- Ability to lead and inspire a team with a professional, vibrant, and confident demeanor.
- Hold an international qualification in ITEC/SAAHSP/CIDESCO/CIBTEC.
- Minimum of 3 years practical experience in a 5-star hotel and spa management.
- Maintain health, hygiene, and a professional appearance within the spa.
- Exceptional sales and marketing skills to drive spa revenue.
- Extraordinary communication skills with a creative flair.
- Full knowledge and understanding of spa and gym operations and business.
- Ability to handle guest queries and complaints with professionalism.
- Flexible, reliable, and strong administrative skills.
- Proficiency in financial reviews and reporting.
- Strong organizational skills for evaluating, coordinating, marketing, and planning.
- Accountable, with the ability to see a task through to completion.

Key Responsibilities:

- Flexibility and reliability to work overtime and outside of normal working hours to accommodate the needs of the business.
- Achieve retail sales targets and conduct performance reviews and financial analysis.
- Maintain the highest standard of guest service by following international protocols and displaying genuine care and attention to detail.
- Stay updated on products and treatment brand standards, beyond formal training.
- Assist in marketing events, workshops, training, and skin center tasks.
- Monitor spa inventory and ensure adequate supply levels.
- Maintain cleanliness and hygiene of treatment and preparation areas, including equipment and products.
- Manage and train staff, ensuring their ongoing development and performance assessments.
- Identify areas where operational processes can be enhanced for improved efficiency.
- Evaluate the effectiveness of sustainability efforts undertaken by the spa.
- Set goals and objectives for the upcoming quarter or year.
- Foster good communication with other hotel departments, promoting collaboration and a seamless guest experience.