Head of Department

2 weeks ago


Sandton, South Africa SGS Full time

**Company Description**
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
- Oversee the day-to-day operations with site supervisors across multiple sites, ensuring smooth and efficient functioning.
- Manage and resolve client issues, with administrative staff, ensuring high levels of customer satisfaction.
- Implement and maintain safety standards (with site supervisors and quality team) across all sites, ensuring compliance with regulations and company policies.
- Monitor and manage staff performance, providing guidance and support as needed
- To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.
- Manage and monitor operational performance at each location in terms of queries on quality, safety, and staffing.
- Ensure that adequate and appropriate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors.
- Assist the Regional manager in effectively managing and continuously improving the quality management system and the implementation of any certifications and accreditation systems within the business lines.
- Responsible for overseeing fleet management, i.e., use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof.
- Responsible for reviewing manpower costs across the different sites and approving the costs thereof.
- Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators.
- Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental)
- Assist the Regional manager with all complaints and claim resolution.
- Adhere to all quality and safety requirements of the SGS management system
- Perform quality checks on reports/certificates before it is issued to clients.
- Approve reports/certificates for release to the client.
- Perform any other reasonable tasks as assigned by the direct line manager.

**Qualifications** Education**
- National Diploma/Degree in Chemical/Metallurgical Engineering, or Chemistry. An MSc will be advantageous.
- Certificate/Diploma/Degree in Quality Management or similar
- Certificate/Diploma/Degree in management

**Experience**
- Minimum 3 years experience in a management role
- Knowledge of process flow within a laboratory environment, or
- Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting/certification.

**Additional Information**
- Work under pressure and meet deadlines
- Operate under minimum supervision
- Good communication and interpersonal skills
- Use of MS Office tools (Excel, Word and Outlook)
- Languages: Proficient in English (Read, Speak, Write)
- Computational capability
- Planning and organizing
- Ability to problem solve/troubleshoot



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