Customer Assisstant

**Purpose of the role**

To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.

**Main responsibilities**
- Contribute to the success of the company through excellent customer service
- Act as a host/hostess to customers who visit the business premises
- Provide information about the products and services of the business through various channels
- Resolve customer queries
- Advise customers on the various processes in the business
- Ensure that customers are satisfied
- Manage the cash desk, assist with orders, exchanges and refunds
- Manage the business’s loyalty program
- Manage goods returned and liaise with the relevant departments
- Provide cash back on returned goods
- Record all transactions
- Ensure mínimal customer complaints
- Ensure the speed and reliability of service to customers
- Ensure compliance with till policies and procedures
- Ensure compliance with all internal control procedures
- Delivery high level of the various services of the store: welcome point, loyalty card, etc.
- Ensure exceptional relationship with our customers
- Ensure efficiency in the department to minimise customer waiting time
- Ensure all processes enhance the quality of service offered to customers

**Requirements**:

- Excellent communication skills
- Grade 12 / equivalent
- Excellent interpersonal relations
- Professional, empathetic and friendly
- Previous retail merchandising experience
- Attention to detail
- Excellent interpersonal relations
- A team player
- Excellent customer service
- Self-confident, hardworking and lives by example
- Retail Experience will be an advantage
- Customer Service experience will be an added advantage
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Genuine liking to working with people
- Exceptional customer services
- Curious and assumes initiative
- Proficiency in English
- Ability to multi-task