Senior Specialist: Process

5 months ago

Randburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

**Job Description**:
**Job Description**:
Planning:

- Design and/or contribute to the design and implementation of detailed business cases.
- Assess vendor proposals for appropriateness and compliance with organization and industry standards.

Requirements Elicitation & Analysis:

- Work in collaboration with delivery teams to analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution.
- Monitor and assess existing processes to identify improvement opportunities.
- Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
- Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps.
- For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solution Governance, Risk & Control.

Solution Design:

- Work with relevant stakeholders (forums, project teams, architects) to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented.
- Design and develop / update of the IT processes, based on organization requirements and industry standard processes, and oversee deployment of the processes in the organization.
- Define process performance criteria and requirements in terms of time, cost, resources (people, systems, and financials).
- Create end to end solution blueprints.
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints.
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution.
- Ensure solution design alignment to Group guidelines & Regulatory requirements & ensure solutions are sustainable for the enterprise.
- Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval.
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions.

Application/System Development and Implementation
- Conduct diagnostic investigations of program/code errors, and implement or recommend solutions for resolution.
- Develop Application Monitoring & Performance Management.
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and deployment.
- Manage and coordinate implementation efforts of configuration/code enhancements and changes from Development Environment to the Production Environment.

Communication and Training
- Socialize, obtain approval for and communicate approved design blueprints with respective stakeholders.
- Socialize, obtain approval for and communicate designed processes (New and Updated processes) with respective stakeholders.
- Drive the adoption of processes across the IT organization.

Required Technical Skills:

- ServiceNow Platform / ServiceNow Portal / ServiceNow Virtual Agent development experience.
- Experience on Implementation of Service Now ITSM Modules / Integrations & automation; ServiceNow Request Management Module o ServiceNow Hardware Asset Management Module o ServiceNow Software Asset Management Module o ServiceNow Product Catalog
- Experience in Service Portal - HTML, widgets, pages.
- Hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages, UI Actions, Workflow etc. and JavaScript (MUST)
- Experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax, etc.
- ServiceNow Integration experience; o Experience of Web services/API methods REST & SOAP. o ServiceNow Product Model Catalogue Integration with Flexera exposure.
- Knowledge of usage of MID Server and configurations.
- Understanding of Cloud platforms, Flexera and SQL.
- Experience with unit testing.
- Excellent debugging and problem-solving skills. - Experience and Knowledge of Banking and Financial Services Business.
- Minimum 3-5 years’ IT/ IT Consulting Experience.
- Minimum 3-5 years Application

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