Senior Anlalyst

**BUSINESS CENTRE DEPARTMENT**
**Ref No: FSCA: 880**

**Purpose of the Job**:
To assist the department in handling complaints and queries from multiple sources, redirect complaints
to external stakeholders, regulatory authorities and internal FSCA divisions in accordance with relevant
protocols and management of the debarment register. The person appointed to this position will report
to the Manager.

**Requirements**:
Bachelor’s Degree in Law or Commerce with at least 3 to 5 years’ relevant experience of financial service
industry or compliance management. A good understanding of the overall mandate of the FSCA and the
various financial sector laws is required.

**Key Performance Areas:
- Assess and investigate complaints and queries received by the Department;
- Attend to unclaimed benefit enquiries;
- Refer matters that do not fall within the scope of the FSCA to external stakeholders;
- Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
- Identify, analyse and report trends in respect of the complaints and queries received by the
- Department;- Engage with internal and external stakeholders with regards to the activities of the Department;
- Engage with relevant internal and external stakeholders to facilitate the closure of various
- matters;- Assist the Department with ad hoc projects including the Unclaimed Benefits Outreach
- programme; and- Attend to administrative responsibilities of the Department as directed by the management team.

**Other Key Competencies**:
confident and decisive approach, attention to detail, problem analysis, information gathering,
communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer
relations, persuasiveness skills, sense of urgency and ability to work under pressure.
- FSCA is committed towards increasing the representation of _marginalised_ groups in line with _its_ _
- Employment Equity Plan. Persons with disabilities are encouraged to apply. _