Spa Manager

2 days ago


Durban, South Africa HotelJobs.co.za Full time

Luxury Spa at an iconic 5* hotel in Durban is looking for a Spa Manager, we are looking for** **a highly motivated individual will play an important role in the day-to-day operations of the spa by ensuring a culture of care and service excellence to guests in line with international Hotel brand standards.
- Flexibility and reliability - ability to work overtime and outside of normal working hours to accommodate the needs of the business
- Responsible for achieving retail sales targets and must be able to evaluate the spa’s performance review and financial analysis
- Guest service orientation by maintaining the highest standard of guest service by following international protocols and displaying genuine care and attention to detail
- Update own knowledge of products and treatment brand standards, outside of formal training
- Assist in marketing events, workshops, training and skin centre tasks
- Monitoring spa inventory
- Day to day responsibility of equipment products, cleanliness and hygiene of the treatment and preparation areas
- Managing of staff and their training and development
- Therapist assessments
- Discuss operational processes and identify areas where efficiency can be enhanced
- Evaluate the effectiveness of sustainability efforts undertaken by the spa
- Set goals and objectives for the upcoming quarter or a year
- Good communication with other hotel departments

**Requirements**:

- Delivering 5* service to all clients
- Team Leader, professional and vibrant confident demeanor
- International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC
- Minimum 3 years practical experience in a 5-star hotel and in spa management
- Maintain health, hygiene, and professional spa appearance.
- Exceptional sales & marketing skills
- Extraordinary communication skills with creative flair
- Full knowledge and understanding of Spa & Gym operations and business.
- Good with handling guest queries and complaints
- Flexible, reliable, and strong administrative skills
- Must be able to do financial reviews and reporting.
- Organizational skills, evaluating, coordinating, marketing, and planning.
- Accountable: be able to see a task to completion


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