Technical Support Consultant Intern

PLEASE NOTE THAT IF YOUR EXPERIENCE AND SKILLS DO NOT MATCH THOSE REQUIRED BY THIS POSITION, YOU WILL NOT BE CONSIDERED FOR THE POSITION

**About the Company**:
We have been in business for 20 years. The company upholds strong ethical and professional values. Our customers (both internal and external) are our priority and our ethos is to ensure we do everything we can to ensure they remain happy with our service and products.

We are a young, caring and fun team and we work hard.

We want to hire people who can bring their skills and knowledge and desire for constant growth to the pool of talent we currently have.

We focus on constant development through internal training and development programmes.

Our work environment is relaxed, and you would be joining a lovely culture and a young team.

If you are a team player, with exceptional communication skills, a great attitude, with the experience and skills we need, then read on.

**The company offers a variety of benefits in addition to your salary and these become due after a period of time, as applicable**:

- Medical Aid
- Death, Disability & Funeral Policy
- Retirement Annuity

**The Job Specification**:
This position will be in the Technical Support department and is a customer liaison/service position. This position will especially suit applicants with background or education in electrical studies, hardware or software and enjoy dealing with people and working in a team.
- Handling all queries regarding functionality of the various meters.
- Troubleshoot technical problems
- Identify external factors that may affect the functioning of the meter
- Discuss information related to electricity purchases
- Clarifying information on tariffs
- Assist customers with any other issues they may have
- Escalate issues that need to be handled by other departments

**Requirements**:

- Completed matric
- Analytical and have problem solving skills
- Exceptional people skills with an ability to provide outstanding telephonic service
- Proof of technical inclination (some form of technical studies or some form of previous experience)
- Excellent written and verbal communications in English
- Computer literate in Google Suite

**Training & Development**:
This role will include internal training on company systems, policies and procedure. You will need to pass all training in order to manage this role.

**An advantage**:

- Freshdesk
- Euphoria Telephone System

**Other skills required**:

- Honesty
- Ethical
- Able to self manage
- Outstanding time management
- Team player
- Reliable
- Problem solving
- Attention to detail

**Shifts**:
This role has shift work which includes rotations on daily and weekend hours

Overtime will be required, as applicable

**Start**: Immediate

**Locatio**n: Fairland/Northcliff

**Remuneration**: R6,000.00 + overtime (if and when any applicable)

**Remote working requirements**:
The company does offer remote working which is dependent on the position held and is always at the discretion of Management

**For this position, you will need the following**:

- Your own good quality laptop
- Ram - 8GB Minimum Requirement
- Ram - Recommended amount 16GB
- Minimum Storage Size - 512GB (SSD)
- Processor Minimum Requirements - Intel i5 or Ryzen AMD 5
- WIFI - with uninterrupted supply
- 10/10 Mbps - recommended
- DATA - at your cost

The company does not deal with personnel agencies.

This is a paid internship for applicants with background or education in electrical studies, hardware or software and enjoy dealing with people and working in a team.
The internship is for 6 months with possibility to extend or enter into a junior position for successful interns.
We are looking for serious, honest, reliable and hardworking applicants that wish to start a career in utilities industry.

**Requirements**:

- Must have matric
- Must be analytical and have problem solving skills
- Must have great people skills
- Must have some proof of technical inclination (some form of technical studies or some form of previous experience)
- Must have excellent written and verbal communications in English
- Must be computer literate (able to type at reasonable speed, accuracy, able to work fluently with basic excel, and fluent at least in MS Word)
- Must be able to work in shifts, including weekends while latest shift ending 22:00

Advantages:

- Previous experience with electrical or plumbing environment
- Previous experience in real estate or construction industry
- Previous experience troubleshooting any form of software

What you will learn:

- You will learn about prepaid meters and how to troubleshoot hardware
- You will learn how to work with utilities software
- You will learn how to work with consumers and enhance your customer service skills
- You will learn about utility tariffs

The technical support consultant is also required to identify and then to communicate clearly and precisely on technical problems related to external factors and convey these to manage