Reactivation Agent

**Who we are**:
A leading provider of omni-channel wagering software for sports, horse racing, numbers and more. Turfsport provides fully managed end-to-end solutions for online, mobile and retail operators.

Turfsport is South Africa’s market leading sports-betting platform. Major sports betting brands choose Turfsport as their partner for world class content, leading tech and tailored services. We power their operations and provide them with exciting, memorable, and safe sports betting experiences, to entertain their players.

Working at Turfsport is an opportunity for you to join a dynamic team, creating exciting betting entertainment for millions of sports fans on the African continent.

About the job:
Turfsport is looking for a driven and disciplined Reactivation Agent who is fluent in German to join our team on a full-time basis.

**Responsibilities**:

- Conducting proactive outreach to clients via outbound calls, utilizing scripted communication protocols.
- Assist in resolving customer inquiries and addressing current customer issues.
- Daily reporting
- Follow communication procedures, guidelines and Company policies
- Working on a shift schedule 2/2 (shift 12 hours, from 8am to 8pm)

**Qualifications and Skills**:

- Matric certificate or higher
- 2+ years' proven experience in customer service
- Gambling and Betting Industry experience advantageous
- Fluency in German (B2+)
- Exceptional communication skills, both verbal and written,
- Computer Literacy
- The ability to multitask and work under pressure
- Willingness to learn and grow
- Soft skills to be able to deal with challenges professionally
- Team player with customer-oriented mindset

**Our Values**:
We are looking for people who embody our core values; Communication, we communicate honestly and respectfully. Teamwork, we are in it together and work towards a common goal. Improvement, we make an ongoing effort to improve our products, services, and processes. Knowledge sharing, we help each other learn and grow. Accountability, we are accountable to our customers and our fellow workers. Excellence, in whatever we do, we practice diligence and quality - we do things to the best of our ability.