Precheck Officer

We operate in 10 countries and welcome more than 250,000 visa applicants annually.

As part of our development, we are looking to strengthen our Operations Department and are recruiting Precheck Officers looking for new challenges within a dynamic, human-focused company.

**The Precheck Officer at Capago has the following objectives**:
➔ Review and verify travellers' documentation to ensure compliance with the Schengen EU
visa requirements ;
➔ Provide an excellent customer experience to our applicants ;
➔ Keep track of all actions done and help with continuous improvement.

**RESPONSIBILITIES**
The main responsibilities of the Precheck Officer are as follows:
➔ Perform comprehensive checks on various types of documents, including passports,
visas, and supporting documents ;
➔ Assess the authenticity, accuracy, and completeness of submitted documents, ensuring
they meet the specified criteria ;
➔ Identify any inconsistencies, errors, or missing information in the documentation and
promptly communicating these issues to the concerned traveller;
➔ Inform the applicants about the modifications to be done to their visa files in a
professional and timely manner, with diplomacy and kindness and answer all requests /
questions they may have;
➔ Maintain proper documentation and records of verified documents for audit and
reference purposes ;
➔ Collaborate with the Quality and Training Departments to identify areas for improvement in the document verification process and suggest necessary training or process enhancements.

**REQUIRED SKILLS**

**A high level of French is mandatory for this position.**

**Un haut niveau de Français est requis pour ce posted.**

The skills required for this position are:

- Meticulous attention to detail and accuracy in your work ;
- Ability to adapt to changing visa requirements and procedures ;
- Proficient computer skills and the ability to work with document management

systems and databases ;
- Understanding of the importance of data protection and privacy regulations,

especially in handling sensitive personal information and legal compliance.
**PERSONAL SKILLS**
- Excellent rigour skills ;
- Organizational skills ;
- Abilities to manage and prioritize multiple tasks within deadlines ;
- Excellent interaction and interpersonal skills ;
- Team player ;
- High ethical standards.

**This position is to fulfil in/at**:

- **Cape Town CBD**

**HOW TO APPLY?**

Click on "apply" just below.

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