Itc Manager

2 weeks ago

Alberton, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Identify, document, review, and design IT-enabled business processes and the company member solutions that define a set of activities that will accomplish specific Scheme goals and provide a systematic approach to improving those processes.

Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality, and end-user experience.

Propose and agree on digital and technology investments, renewals, and budgets.

Develop and deliver senior management-level presentations.

Professionally present digital and technology solution specialism plans and solutions in a well-structured business report.

Evaluate and ongoing review all digital and technology channels and solutions. Provide recommendations to management.

Provide excellent customer service to all stakeholders.

Maintain proper business relationships with key stakeholders.

Participate in agreed initiatives with internal/external key stakeholders to enhance the Scheme’s reputation/brand.

Ensure external stakeholder compliance and adherence to SLA’s are in place with regards to any ICT services supplied to the Scheme.

Mitigate factors for any outages/service delivery issues effecting members.

Grade 12 /Essential

Sc, B. Eng, B. Com degree / Essential

Software Developer / Preferred

IT Specialist / Essential

Project Management / Preferred

1-5 years relevant experience

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