Voice Logging Agent

**Overall purpose of the job**:
**Duties & Responsibilities**:

- Verifying details and product with all applicants
- To capture information from hard copies to electronic system
- Accurate capturing of sales and clients’ personal details
- Accurate scheduling of fitments
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
- Identifying customers’ needs through probing
- Achieving a minimum QA (Quality Assurance)
- Achieving daily Talk time & Number of Dials per day
- Adherence to call centre “scripts”, verifying client information, declaration etc.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile

**Minimum qualifications and experience**:

- Matric / Grade 12
- 3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
- 3 years’ experience in data capturing
- Proven track record of an Outbound Sales Call Centre position
- Must be flexible to work/be available on weekends and after hours if necessary
- 1 Saturday per month is compulsory

**Attributes**:

- Attention to detail
- Ability to manage relationships between and within different
- Operational
- Strong Computer literacy
- Ability to multi-task, set priorities and manage time effectively
- Ability to work under pressure and under stressful conditions
- Team Player: Working with others independently to attain both individual and team objectives.
- Effective written communications skills / Good spelling and grammar skills
- Proficient typing and excellent proofreading skills
- Time management skills
- The ability to juggle multiple projects while meeting deadlines
- Punctual
- Self-motivated

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._