Senior SAP Functional Consultant

**Job Advert Summary**: To participate in the scoping and implementation of IT Solutions for client through process design, specification, configuration and testing by ensuring that I & T solution meet client requirements.
**Duties & Responsibilities**:
KEY OUTPUTS INCLUDING (but not limited to):
Provide second level incident support to the business.

Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated

Ensure projects and solution deliveries have the required documentation, testing plans and outputs.

Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server.

Create re-usable solutions and processes that can save time, efforts and result in better quality.

Monitor own workload and manages deliverables accordingly

Facilitate the discussion and resolution of design / programming / functional issues with the business / SDM as appropriate Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward Initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met

Read the cultural environment and adapt communication style to meet the needs of different audiences

Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans

**Minimum Requirements**:
National Diploma in Information Technology

Minimum of 5 years relevant I&T experience

Minimum of 2 year working on medium to high profile projects or tasks

Exposure to a customer service environment

SAP Integration experience

Ability to identify problems and design solutions within I & T landscape.

Computer literate: MS Office

Knowledge of Retail environments is advantageous

**Competencies**:
Strong problem-solving skills to drive resolution of Good communication, analytical and presentation skills

Flexibility Customer Service

Orientation Influencing and Impact (inc. Negotiation)

Knowledge Management Planning and Organising

Building Relationships

Business Insight

Developing People

Process and Technological Competence

Attention to detail

**Additional Information**: Competency based interview to assess above requirements