Process Street Solutions Architect

3 weeks ago

Pretoria, South Africa Lucid Day Full time

**Job Title**: Solutions Architect / Implementation Consultant

**Company**: Lucid Day

**Location**: Remote

**About Lucid Day**:
Lucid Day is a distinguished consulting firm recognized for its professional service delivery and implementation excellence. Our unwavering commitment to excellence and deep expertise has made us a preferred partner for businesses across many industries. We are at the forefront of ushering in an era of transformative work management solutions tailored to diverse business needs.

**Job Mission**:The mission of the **Solutions Architect / Implementation Consultant** is to implement highly personalized, highly impactful Process Street coaching, consulting, setup & training to drive efficient team workflows and collaboration. You would be joining the technology consulting and professional services arm of the business. This position reports to the Head of Professional Services.

**Key Role Objectives**:

- **Client Relationships**:Build strong relationships with clients, understanding their needs and ensuring their success with Process Street.

**Key Success Metrics**:

- **Customer Satisfaction**:Achieve 90%+ customer satisfaction and assist in converting clients to further service engagements with Lucid Day
- **Utilization**: Perform a minimum of 15-20 billable hours a week
- **On-Time Delivery**: Percentage of projects completed on time, meeting engagement timelines and hourly package expectations
- **Client Expansions**: Successfully identify, cultivate and close new business opportunities with >10% of clients

**Key Responsibilities**:

- **Effective Communication**: Understand how to communicate with all levels of a company with professionalism
- **Project Management**: Act as a project manager to ensure timelines are met within the engagement timeline and hourly package
- **Education**: Lead online consultations and one-on-one demos to educate customers on the features of our product
- **Client Success**: Build, own, and execute client success and onboarding plans
- **Process Improvement**: Spearhead internal cross-functional improvement projects
- **Creative Problem-Solving**: Think quickly and creatively in the moment while in the presence of clients.
- **Voice of the Customer**: Represent the voice of the customer and influence future product development
- **Administrative Accuracy**: Ensure 100% administrative accuracy on all accounts, including time tracking and reporting

**Qualifications**:

- **Industry Knowledge**: Software implementation experience required
- **Partner Solution Expertise**: Existing professional experience with Process Street highly desirable
- **Language**:Fluent in professional and technical English to support our diverse client base and team
- **Proven Track Record**: Proven track record in B2B SaaS as a technical customer success/implementation manager/technical project management/technical account management/technological consulting, specifically within onboarding and implementation of software
- **Project Management Skills**: Strong project management skills to keep projects on-track and manage unique flows. Experience in leading product implementation projects involving hands-on implementation, specifically for enterprise accounts
- **Enterprise Experience**: At least 2 years of experience implementing new technology for medium and large organizations.
- **Team Player**: Team player who takes ownership and initiative of the work, but has a strong sense of collective success
- **Adaptability**:Desires to work in a fast-paced, fast-growing environment
- **Continuous Learning**: Demonstrates a strong willingness to independently learn new processes and skills
- **Problem Solving**: Exhibits critical thinker and problem-solving skills
- **Communication Skills**: Ability to clearly articulate technical topics to a non-technical audience,

superb written and verbal communication skills
- **Team Player**: with a positive attitude, empathy, and high energy
- **Client Credibility**: Strong customer-facing and presentation skills with the ability to establish credibility with executives
- **Education**: Bachelor’s degree in business, marketing, IT, computer science, or a related field nice to have but not required

**Lucid Day’s Commitment to Diversity Equity & Inclusion (DEI)**: Lucid Day believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

**How to Apply**:
**Lucid Day Interview Process**

Embark on a journey with Lucid Day, where your skills and passions are valued. Our interview process is designed to explore the multidimensional facets of your professional persona, ensuring a mutual fit. Here’s a step-by-step glimpse into your pathway towards becoming a part of our esteemed team:
**Sta

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