IT Desktop Technician Supervisor

**IT DESKTOP TECHNICIAN SUPERVISOR**

**Duties/Responsibilities**
- Proactively monitor and Manage the Desktop section
- Desktop/Laptop/ cable infrastructure -Install, configure, implement, support, repair and administer systems and solutions
- Supervise operational implementation of IT technical Desktop hardware and software systems.
- Manage implementation of Desktop projects.
- Monitor, update and assist with asset management.
- Compile specifications for end user computers
- Vendor liaison and interaction on technical solution specifications and requirements.
- Oversee and supervise Desktop Support staff and deliverables.
- Compile Business and infrastructure analysis, administrative documentation and statistics.
- Research and development on client requests / solutions.
- Ensure SLA compliancy and adherence to client policies, rules and regulations.
- Perform skills transfer and in-house trainings.
- Develop and implement long term strategic goals for the Desktop Section.
- Coordinate with end-users, software professionals and third-party vendors to establish systems administrative procedures.
- Handle routine technical, operational and analytical tasks to support customer data systems.
- Interact with users to answer questions and resolve problems.
- Escalate issues to IT Operations Manager with notification.
- Develop, implement and update IT Disaster recovery and Business Continuity Plan.
- Compile, assess, and mitigate IT risks and formulate an IT risk register

**Skills**
- Able to balance several tasks simultaneously.
- Excellent knowledge of Microsoft Office Suite.

**Knowledge/Experience**
- National Diploma in Information Technology or (ITIL FOUNDATION and A+ and N+)
- 5 years’ experience as desktop manager/supervisor position
- Valid driver’s license

**Salary**: R15,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)