Bench Service Technician

2 weeks ago

Johannesburg, South Africa Philips Full time

**Job Title**: Bench Service Technician (Graduate)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to**

Deliver the highest level of service and satisfaction to all of our customers. You will diagnose and successfully repair equipment that is sent to the Bench Facilities. To be successful, the Bench Service Technician will be required to liaise with colleagues and partners across the organization in South Africa to meet customer needs and ensure efficiency in our business operations.

**You are responsible for**
- Primary function consists of equipment bench repairs in the workshop
- Providing limited technical support to customers on operational or maintenance aspects of system equipment
- Serving as a secondary customer contact on technical and service related problems
- Diagnosing mechanical, hardware, software and systems failures using established procedures
- Establishing positive customer experiences and relationships, proactively communicating with customers to build satisfaction, credibility and trust; owning the customer experience by communicating effectively, understanding/setting customer expectations; and projecting a sense of urgency to achieve the customer’s expectations
- Responsible for adopting appropriate ESD control while servicing PH equipment and also in the Repair Bench facilities
- Responsible for reporting identified device safety issues according to applicable PH quality standard policy
- Completing formal and informal training to gain and maintain knowledge of technical advances and current industry trends

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Matric / Grade 12 or SAQA accredited Equivalent
- 3 year Degree in Electrical Engineering / Clinical Engineering or SAQA accredited Equivalent
- 0 - 6 months experience in a Bench Repair, or technical repair role (advantage)
- Fluent in English, verbal and written in addition to local language
- Experience in performing Corrective Maintenance and Planned Maintenance on Patient Monitoring equipment (advantage)
- Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
- Ability to Read and interpret schematics

**In return, we offer you**

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the healt

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