Quality and Excellence Manager
2 weeks ago
**Quality and Excellence Manager**
As a Quality & Excellence Manager you will act as an internal consultant, coach and trainer supporting all operational departments in driving Service Excellence on the property, to ensure that the Guest Experience is the mark of distinction this distinctive property.
- Must have LQA and Forbes knowledge._
**Primary Responsibilities Include**:
- Monitor the performance of service standards on an ongoing basis with follow ups with the teams as necessary.
- Lead internal assessments at property level to ensure that our property can achieve/exceed its targets in all operational departments.
- Actively support the teams on property in successfully delivering and embedding the resulting property-specific manifestos/strategies within the operations.
- Drive delivery on resulting action plans with operational leaders.
- Liaise with L&D Manager regarding training needs/trends arising from action plans.
**Requirements**:
- 5+ years’ experience leading Rooms or F&B teams at luxury hospitality brands
- Strong emotional intelligence, interpersonal and influencing skills
- A passion for excellence
- Excellent attention to detail
- A hands-on, can-do attitude
-
Operations Excellence Manager
4 weeks ago
Cape Town, South Africa Mass Staffing Projects Full time**Job Information** - Location- Manufacturing Jobs in Cape Town- Salary- R650k - R540k- Job Type- Permanent- Education- BSc in Chemical Engineering- Experience- 5+ years' experience- Reference- Ai22062020GR- - manufacturing.jobs(at)staffingprojects.co.za- Fax- 0867182240A large very well-known gas and chemical manufacturing company is currently looking to...
-
Excel Expert
4 weeks ago
Cape Town, South Africa Barrett's Recruitment Workhouse Full time**Job description** We are seeking a highly skilled and detail-oriented Excel Specialist/Analyst to join our team. This position is specifically tailored for individuals with advanced Excel skills and a strong background in managing and updating tender costings using complex formulas and functions. As an Excel Specialist/Analyst, you will play a crucial...
-
Quality Manager
4 weeks ago
Cape Town, South Africa SA Metal Full timeQUALITY MANAGER - SA STEELWORKSAIRPORT INDUSTRIA - CAPE TOWNSA Steelworks has a position for a Rolling Mill Quality Manager. The position requires an experienced, committed and hardworking individual. The successful candidate will be responsible for managing all quality related functions ensuring the supply of fit for purpose products that satisfy customer...
-
Quality Manager
4 weeks ago
Cape Town, South Africa SA Metal Group (Pty) Ltd Full timeQUALITY MANAGER - SA STEELWORKSAIRPORT INDUSTRIA - CAPE TOWNSA Steelworks has a position for a Rolling Mill Quality Manager. The position requires an experienced, committed and hardworking individual. The successful candidate will be responsible for managing all quality related functions ensuring the supply of fit for purpose products that satisfy customer...
-
Quality Manager
4 weeks ago
Cape Town, South Africa APS Resources Full timeWe are looking for someone experienced in Quality Assurance/Quality Control in the Mining Industry, who will work for a big mining company in Russia. As a Quality Manager, you will make sure that all construction and earthworks staff perform with excelent quality in all projects' stages. **Responsabilities**: - Make sure that sure that safety and...
-
Cloud Center of Excellence Manager
4 weeks ago
Cape Town, South Africa Games Global Full timeAre you a seasoned cloud computing professional with a proven track record of leading high-performing teams? Are you passionate about driving innovation and delivering cutting-edge solutions? If so, we want to hear from you! We are currently seeking a **Cloud Centre of Excellence Manager **to lead our team of talented cloud professionals. In this role, you...
-
Quality Manager
4 weeks ago
Cape Town, South Africa WNS Global Services Full timeJob DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve...
-
Quality Group Manager
4 weeks ago
Cape Town, South Africa WNS Global Services Full timeJob DescriptionTo lead a Quality Team in order to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to...
-
Quality Controller
4 weeks ago
Cape Town, South Africa SA Metal Full timeQUALITY CONTROLLER – SA STEELWORKS AIRPORT INDUSTRIA – CAPE TOWN SA Steelworks a Division of the SA Metal Group has a position for a Quality Controller in the Rolling Mill department. The position requires an experienced, committed and hardworking individual. Responsibilities will include, but are not limited to:Responsible for all quality related tasks...
-
Quality Controller
4 weeks ago
Cape Town, South Africa SA Metal Group (Pty) Ltd Full timeQUALITY CONTROLLER – SA STEELWORKS AIRPORT INDUSTRIA – CAPE TOWN SA Steelworks a Division of the SA Metal Group has a position for a Quality Controller in the Rolling Mill department. The position requires an experienced, committed and hardworking individual. Responsibilities will include, but are not limited to:Responsible for all quality related tasks...
-
Quality Lead
4 weeks ago
Cape Town, South Africa amplify5 Full time**Quality Lead** **Key Performance Areas**: - Develop and implement quality assurance strategies and processes to ensure compliance with industry standards and regulatory requirements. - Establish quality metrics and performance indicators to monitor and evaluate the effectiveness of quality assurance activities. - Lead and mentor a team of quality...
-
Quality Assurer
4 weeks ago
Cape Town, South Africa Lead Capital Group Full time**Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...
-
Quality Assurance Manager
4 weeks ago
Cape Town, South Africa Biovac Full time**BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous QA Manager to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree or diploma in Microbiology/ Biotechnology, Pharmacy, or...
-
Manufacturing Manager
4 weeks ago
Cape Town, South Africa Pollock and Associates Full timeManufacturing Manager Manufacturing Northern Suburbs, Cape Town - Western Cape - South Africa Reporting to the COO, you will be responsible for operating all production plants regarding production, quality, cost, delivery, technical, safety, and human resources whilst respecting the defined goals. Manage all aspects of the shift by collaborating with the...
-
Quality Control
4 weeks ago
Cape Town, South Africa National Debt Advisors Full time**National Debt Advisor is looking for a Quality Control to join their team!!!** **Description**: Quality control agents are expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and...
-
Senior Quality Manager
4 weeks ago
Cape Town, South Africa WNS Global Services Full timeJob DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the client and operations on opportunities...
-
Group Manager
4 weeks ago
Cape Town, South Africa WNS Global Services Full timeJob DescriptionPrimary Duties & ResponsibilitiesLead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clientsDrive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk managementPredictive SLA monitoring & reportingProvide thought...
-
Head of Butchery and Operations
4 weeks ago
Eastern Cape, South Africa Farm Manager SA Full time**Eastern Cape - Eastern Cape**: Our client is looking for a Head of Butchery and Operations to join the team. **MINIMUM REQUIREMENTS** - At least 5-year proven butchery blockman experience - Extensive experience as a Head or Manager of a reputable butchery or meat processing facility is essential. - Certified Butchery Qualification - Proven track record in...
-
Quality Controller
4 weeks ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The purpose of the...
-
Regional Quality Lead
4 weeks ago
Cape Town, South Africa Teleperformance South Africa Full timeIn the role of Regional Quality and Operational Excellence Lead, you will be at the forefront of shaping and overseeing our regional quality management strategies. This pivotal position involves ensuring the highest standards of service and customer interactions across multiple sites, with a keen focus on integrating Operational Excellence and Lean Six Sigma...