Housekeeping Managaer

DUTIES & RESPONSIBILITIES
- Ensure that all company policies, procedures & SOPs are adhered to
- Ensure effective communication with all stakeholder
- Prepare & submit budgets
- Plan, direct & control the department, roster staff
- Supervise staff effectively
- Identify training needs & implement training when required
- Ensure that rooms are cleaned efficiently & quickly in order to maximise room occupancy
- Ensure that VIP rooms receive the designated extras
- Ensure an adequate supply of clean linen & in a good condition
- Liaise with Resident Manager & notify of areas needing attention & décor
- Ensure that public areas are serviced & cleaned daily
- Responsible for master keys & security of the bedroom floors
- Assist in supervising activities of department personnel, as well as co-ordination with other operating departments
- Makes daily checks on rooms & other facilities to ensure company standards have been met
- Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
- Performance appraisals / reviews
- Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
- Maintains excellent & courteous relationships with guests
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Any other adhoc duties that may be required

CORE COMPETENCIES
- Clear communication skills - written & verbal
- Excellent attention to detail, initiative & interpersonal skills
- Highly responsible, reliable & trustworthy
- Presentable, well-spoken & professional individual
- Act in good faith & in the best interest of the Company at all times
- High guest centric approach to ensure overall customer service