Service Recovery Advisor
6 days ago
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Hello Service Recovery Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in FNB Retail COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
- Resolve all customer queries efficiently, and within agreed timelines.
- Prepare business communication that is of a professional standard
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Follow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfaction
- Manage own development to increase own competencies
- Matric (Grade 12)
- NQF level 5 Qualification
- 2 -3 years’ experience in the field
- Knowledge of the various products and internal business units is essential.
- Business writing skills
- Relationship management skills
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice
This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.
Post
Fnb
#LI-LJ1
Job Details
Application Closing Date
20/05/24
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