Operations Manager
4 weeks ago
**Job Purpose**:
Bidvest International Logistics is looking to appoint an Operations Manager / Branch Manager to lead every aspect of running our branch in East London.
Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc.
The successful incumbent should ensure staff are engaged, empowered and motivated to deliver a customer service that will lead to improved financial performance.
**Qualifications & Experience**:
- Matric / Grade 12
- Relevant tertiary qualification highly advantageous
- Proven general Managerial experience in the Freight Forwarding and Customs Clearing industry
- Proven International Forwarding knowledge and expertise
- Supply Chain knowledge essential
- Good knowledge and understanding of Customs processes and legislation
- Should hold a valid Code 8 driver’s license
**Key Responsibilities**:
Responsibilities, but not limited to:
- Constantly build strong, value add relationships with top automotive clients
- Manage OEM's service deliverables in line with their agreed Service deliverables as laid down in their contracts
- Ensure no service failures iro IO integration, immediate escalate where failures occur and elevate for prompt action, ensure no penalties incurred
- Manage all reporting, including montly KPI reporting to clients; monthly reporting to Director; other monthly reporting including Compliance Team reporting; statistical reporting, etc. Highlight discrepancies and advise corrective actions taken to prevent issue from reoccuring
- Manage all aspects of Operations including service levels, productivity and profitability as well as the Customs processes and risks
- Manage expenditure and provide inputs for continuous improvement
- Implement best practice / operations excellence principles in all aspects of operations where not currently in place
- Audit BIL shipment processes and recommend corrective actions and improvements in order to align with best practice
- Instil a culture of Risk mitigation and Compliance
- Assist in training staff and clients in all aspects of operations
- Meeting and improving agreed KPI’s
- Assist with RFQ's and estimates as required
- Manage performance by optimising OTIFINE (On Time, In Full, No Errors)
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