Scrum Master

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
We are on the hunt for a Scrum Master who is a facilitation ninja and is passionate about improving product squad's ability to deliver valuable products.

Are you a master of Agility? Do you believe that Agile Methods are the way of the future for Tech? Then the iKTribe wants to hear from you

**So, what will you do?**

You will facilitate and manage the delivery of highly innovative financial service features from your product squad whilst operating within the existing product management frameworks at iKhokha.

You will be a coach and driver of Agile methods within the team and with all of those that interact with the team.

**The deal breakers**:

- At least 2 years’ experience as part of an Agile software delivery team in the role of Scrum Master/Agile enabler.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and ability to work with diverse personality types.
- Ability to predict resources needed to reach objectives and manage resources in an effective and efficient manner.
- Relationship management skills with the ability to influence.
- Analytical, diagnostic and problem-solving skills.
- Ability to work under own initiative.
- Coaching and mentoring skills.
- Agile principles, values and the Agile Manifesto.
- Agile software development methods: Scrum, Kanban, Lean.
- Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
- Scrum values, roles, theory and practices, true leadership, facilitation and presentation, mentoring, conscious communication, conflict resolution, continuous improvement, collaboration and transparency.
- Documented patterns and techniques related to the Scrum approach (i.e. Burndown techniques, Retrospective formats, handling bugs, etc.)
- Group facilitation approaches (i.e. conflict resolution, effective teamwork, etc.)
- Configuration tools (i.e. JIRA; Confluence).
- Experience and/or knowledge of implementing Agile at scale (i.e. LESS).

**What would you be responsible for?**
- Facilitation of all Scrum ceremonies (Daily stand-ups, Sprint planning, Sprint Review, Sprint Retrospectives and Product Backlog Refinement).
- Ensure visibility of impediments using an Impediments Wall.
- Facilitate the removal of impediments each Sprint.
- Facilitate and improve communication, collaboration, decision making and conflict resolution.
- Build a safe and trusting environment where conflict can be managed in a healthy way without fear of blame.
- Facilitate getting the work done without coercion, assigning, or dictating the work.
- Guide the team in establishing normalised estimations and help them base Sprint commitments on average velocity.
- Shield the team from external interferences and the uncontrolled injection of work.
- Assisting with internal and external communication, improving transparency, and radiating information.
- Supporting and coaching the Programme Manager, Scrum Team and other interested stakeholders on Agile/Scrum practices.
- Guiding the team and organisation on how to use Agile/Scrum practices and values to improve customer service and user experience.
- Support the Product Owner in prioritising the backlog regularly, making sure the highest priority items are worked on each Sprint.
- Support the Product Owner in tracking changes to scope and communicate these changes to relevant stakeholders.
- Support the Product Owner and team in release planning and preparation.
- Support the Product Owner, Scrum team and Customer Support team in DevOps management, ensuring a timely resolution for technical issues customers are facing.
- Coaches the team on self-organisation to fill the intentional gaps left in Agile/Scrum frameworks and increase accountability in the team.
- Generate and maintain team metrics, keeping track of and communicating Sprint scope and commitments, impediments to progress and overall Sprint performance (i.e.: velocity, lead time etc.)
- Providing all support to the team using a true leadership style whenever possible and leading by example.
- With the Product Owner and other key stakeholders, assist in the facilitation of the end-to-end product lifecycle, closely communicating and collaborating with supporting functions such as data and analysis, sales, marketing and customer support.

**Qualifications**:

- Degree/Diploma or other relevant qualification.
- A Scrum Master certification (CSM) is preferred.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid,