IT Helpdesk Agent

2 weeks ago


Potchefstroom, South Africa The Talent Room Full time

**Introduction**

Client in **Potchefstroom **is looking for a Helpdesk Support Agent.

**Duties & Responsibilities**

Helpdesk Agents provide first and second line, as well as core advanced customer support. This includes advanced troubleshooting.

**Desired Experience & Qualification**
- Grade 12 / Senior Certificate.
- N+ & A+ certification
- minimum of 2 years’ experience in an IT helpdesk role


  • Helpdesk Agent

    2 weeks ago


    Potchefstroom, South Africa Herotel Full time

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