Head Critical Services

1 week ago

Randburg, South Africa Tracker South Africa Full time

**Position Summary**:
**Industry**:IT & Internet

**Job category**:Security/Security Guard

**Location**:Randburg

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved strategic objectives are achieved for Tracker within the stipulated timeframes. The successful incumbent will direct and influence complex stakeholder engagements at senior management level. This role includes relevant media engagements coupled with providing operational capacity to manage Tracker’s recovery rate and exceed the required customer service delivery standards of Tracker.

**Job description**:
**Key roles and responsibilities**:**
Strategy Formulation**
- Responsible for the creation of a strategy to guide the Critical Services department as determined by the strategic objectives.
- Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Critical Services.
- Ensure alignment of the strategic goals for the Critical Services department with Tracker business stakeholders
**Operational Services Delivery**
- Responsible for delivering a high quality and cost-effective recovery service which is measured and monitored according to quality and performance standards.
- Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards.
- Establish quality and performance standards for the Critical Services department and measure adherence to them continuously.
- Anticipate and respond to product changes or issues that may arise.
- Design a 24HR Critical Services Operations Centre strategy
- Define appropriate reporting and information that will assist the department in achieving its objectives
**Stakeholder Engagement**
- Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across Tracker’s executive functions.
- Successfully navigate the complexities of changing conditions as they relate to key partners
- Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
- Identify appropriate partners to ensure that the operational deployment of Tracker’s technology to deliver market leading recovery rate.
- Build effective partnerships with law enforcement liaison and response teams and oversee all related processes.
**Financial Management**
- Cultivate financial management practices across the department geared towards optimising the effective use of assets
- Responsible for continuously scanning the environment for potential opportunities to grow the Tracker business in line with stakeholder expectations.
- Prepare, complete and optimize budget for the Critical Services department that enables the achievement of the strategy
- Responsible for the achievement of all financial targets and goals for the Critical Services department
- Ensure adherence to financial authorities contained in the Delegation of Authority
**People Management**
- Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success.
- Responsible for setting an example for staff by living the values and culture of Tracker
- Maintain a continuous focus on improving overall productivity and performance throughout the Critical Services department
- Responsible for setting efficient performance management standards in line with Tracker’s performance management framework
- Responsible for creating an environment where staff are developed, engaged and successfully retained
**Compliance and Risk Management**
- Proactively engage with relevant stakeholders concerning business ventures and to provide input and guidance on operational compliance and risk management requirements.
- Ensure that proper due diligence is rendered and that the appropriate process is followed when new and existing ventures are being considered insofar as operational compliance and risk management is concerned.
- Responsible for ensuring that the Critical Services department acts in accordance with all relevant regulatory, statutory and company policies and requirements at all times.
- Develop appropriate standards, policies and procedures to govern departmental activities

**Minimum requirements**:
**Qualifications, experience and competencies required**:

- Post Graduate Degree in Operations Management or Business Management (Management Development Programme will be advantageous)
- Minimum 8 years operational management experience (security and/or defence industr

  • Head Critical Services

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001230 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Operations Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Critical Services to focus on...

  • Head Critical Services

    4 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001060 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Police, Security and Protective**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Critical Services to...

  • 24 Hour Critical Service Manager

    6 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001197 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg...

  • Kza head of Service and Life Cycle Services

    7 months ago

    Randburg, South Africa Krones Machinery Full time

    -Division Engineering Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Full-time Krones Southern Africa is located in Northriding Johannesburg and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of...

  • Kza head of Service and Life Cycle Services

    7 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Engineering - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Northriding Johannesburg and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and...

  • IT Service Delivery Head

    6 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Service Delivery Head Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Head of Department: Ott Managed Services

    7 months ago

    Randburg, South Africa Irdeto Full time

    **Who we are**: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including...

  • Head of Installation Services

    5 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet - **Job category**:Operations Management**Location**:Randburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Installations Services to focus on developing, implementing and reviewing the...

  • Client Service Head

    1 month ago

    Randburg, South Africa FirstRand Full time

    Job Description Direct and manage strategic plans, resources, policies, programs and schedules for business, and continually align these objectives to ensure high service levels are maintained To ensure service delivery across the various segments are delivered through multiple channels with a huge focus to drive client enablement via electronic...

  • Head of Entrepreneurship

    18 hours ago

    Randburg, South Africa Raizcorp Full time

    **What are we looking for?** We’re looking for someone who is zealous about education, deeply passionate about entrepreneurship and hugely creative in their approach to education. The focus of this role will be to: - Serve on the school’s management committee to both understand the strategic direction of the school and inform strategic direction to the...

  • Kza head of Service

    1 week ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    -Division Others Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Full-time Krones Southern Africa is in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed...

  • Risk Head

    7 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future Risk Head (WesBank) WesBank Motor Retail is looking for a Risk Head who would be an Executive Member reporting directly to the WesBank CEO. The successful applicant would be required to manage risk in a high complex environment through development of risk management strategy aligned to segment and group strategy for area of...

  • Compliance Coordinator

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001088 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Compliance, Security and Auditing**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker Connect (Pty) Ltd. requires the services of a Compliance Coordinator, this position is focused on ensuring...

  • Compliance Coordinator

    6 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet**Job category**:Compliance, Security and Auditing**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker Connect (Pty) Ltd. requires the services of a Compliance Coordinator, this position is focused on ensuring that Tracker fully comply with all the aspects of Private Security...

  • Absa Technology Head: Network Services

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Absa Technology Head: Network Services

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Head of Academics

    1 week ago

    Randburg, South Africa Omega HR Solutions Full time

    **Responsibilities**: The successful incumbent will be expected to: - Monitor and ensure the implementation of the academic strategy, standards, and policies on the campus. - Build the academic culture on the campus. - Be responsible for ensuring and promoting parity between the Academic Schools operating on the campus. - Perform quality oversight of...

  • Head: Academic

    7 months ago

    Randburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Manager: Compliance and Investigations

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001205 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Compliance and Investigations Manager, in the critical services department based our Head...

  • Manager: Compliance and Investigations

    2 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001308 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Compliance and Investigations Manager in the critical services department, based at our...