Call Coordinator

We strive to create a positive, fun & goal-orientated environment for our employees and we encourage growth & celebrate achievements.

We are looking for a vibrant, friendly, and energetic Call-Coordinator to enhance customer experience and SLA resolution times.

**Duties & Responsibilities**:

- Service board & SLA Time administration
- Ticket logging & scheduling of technicians & ensuring time entries are correct
- Domain administration
- Office administration & Filing
- Procurement & Deliveries
- Weekly Timesheet checks
- Client Liaison
- Checking & filing of sign-off sheets
- Check-in & Check-out of all hardware received from clients
- Following up on project statuses and updating clients accordingly

**Requirements**:

- Matric
- Must speak Afrikaans & English
- Minimum 2 years experience in reception/call coordination position
- Valid driver's license
- Basic IT knowledge will be advantageous
- Proficiency in Microsoft 365
- Excellent written and verbal communication skills

**Behavioral competencies**:

- Strong Communication skills
- Highly motivated and goal orientated
- Strong time management and organizational skills
- Strong listening skills
- Accountability
- Professional attitude and appearance at all times
- Team player
- Ability to be resourceful and proactive when issues arise

**Education**:

- High School (matric) (required)

**Experience**:

- Reception & Administration: 2 years (required)

**Language**:

- Afrikaans (required)

License/Certification:

- drivers license (required)