Training Captain

A vacancy exists in the Operations Department for a Training Captain in Gonubie.

Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.

He/she will be responsible for improving operational performance of all Team Members.

He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

? Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.

? Train, coaches and certifies Team Members

? Completes training evaluations to assess the retention of knowledge

? Responsible for delivery of training to bridge performance gaps

? Facilitates New Product Training as per the KFC marketing calendar

? Biannual assessments for all employees must be done to re-assess knowledge

? Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM

? Learner Assessments completed on every Team Member twice a year.

? Track and report on training outcomes

? Provide feedback to programme participants and management, where applicable

? Evaluate and make recommendations on training material and methodology, as and when required

? Maintain employee training records

? Clean discipline record for the last six months - added advantage

? Ability to speak, read and write English fluently

? Numeracy Proficiency & Computer Skills - Fluent in MS Office, i.e. MS Word, MS Excel, MS PowerPoint and MS Outlook

? Presentation skills and written communication as well as oral communication skills

? Incumbent must possess an understanding of the learning process as applied to in-store training

? Ability to require knowledge of and handle participative training techniques as used in the KFC system

? Planning and Organizing - The capacity to arrange the availability and allocation of resources, the utilization of control systems as well

as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources

? Coaching - The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations

and systematically exposing them to planned but increasingly challenging tasks