Air Product Manager

1 day ago

Cape Town, South Africa Expeditors Full time

Company Description
- “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description
**Scope of position**:
To further develop the air product in the marketplace through focus on Operations, Finance, Sales, People, Systems, and Culture in adherence to the company’s policies and procedures.

**Major Duties and Responsibilities**

**Operations**
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Prepare, execute, monitor and update at regular intervals the business plan for the department
- Monitor and improve key departmental productivity indicators
- Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
- Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

**Finances**
- Assist District and Branch Managers with preparation of annual department budget
- Meet monthly with District Manager to review department financial P&L and productivity results and goals
- Review, understand and focus on improving department freight yields
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
- Ensure company credit procedures are followed and utilized effectively
- Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
- Manage intercompany accounting discrepancies via AJAX report
- Review Daily Branch Revenue report (Daily)
- Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
- Follow company capex procedure for the purchasing of any equipment for your staff or department
- Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)

**Sales / Retention**
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
- Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database
- Ensure Customer reviews are completed with your regular customers
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Take an active role in the transition of new business/ updates to existing business

**People**
- Identify, develop, and mentor your No. 2
- Review and participate to staff reviews timely, and at a minimum once per year per employee
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
- Ensure and assist supervisors and key staff with goal setting and monitoring
- Conduct regular interviews with potential new personnel
- Plan for and hold effective monthly department meetings with team
- Review department goals and business plan periodically with staff to ensure buy-in and accountability
- Meet company standards of 52 hours training per year, including as needed management/leadership training

**Systems**
- Be open to implementing new system changes and enhancements into your department
- Be involved and suggest system/process improvements
- Set the tone of this envi

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