Quality Technician

3 weeks ago

Durban, South Africa Kone Full time

Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide, joined together by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve the flow of urban life _. _

KONE South Africa is focused on growing its business presence, as success here will play an integral part in KONE's overall success. To complement the growth plans, a Quality Technician has a strategic role to play, ensuring the delivery of safe and high-quality projects through this amazing growth phase.

Reporting directly to the Delivery Operations Manager, we are looking for an energetic and enthusiastic **Quality Technician**to be based in our Durban office. In this role, you will be responsible for the delivery of projects of high quality with the KONE procedures and processes being always followed.

A **Quality Technician**focuses on creating internal customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and who understands quality at its core. We need someone who can influence, is result-driven, and has a strong quality and safety focus.

**What you will do**:

- Develops and communicates inspection plans and procedures, providing guidance and support to operators to ensure effective implementation.
- Shares inspection and audit outcomes with key stakeholders, including Quality Managers/Specialists, Installation/Maintenance/Production Supervisors, Field Trainers, and Project Managers.
- Initiates containment actions, identifies best practices, and suggests improvement opportunities through thorough root cause analysis and actionable corrective measures.
- Trained and engaged operatives at installation, maintenance, or production sites to uphold quality standards and procedures.
- Compiles inspection result summaries for customer updates and site meetings.
- Performs and documents material and workmanship inspections, representing KONE during client-required contractual inspections.
- Leads resolution efforts for client-identified non-conformities, ensuring timely and effective clearance.
- Contributes to project close-out documentation, including SEB inspections and snag item lists, and participates in their preparation.

**Are you the one?**
- Minimum of 2 years' relevant work experience, preferably in the maintenance/quality field.
- Good technical understanding of designs and solutions that meet customer expectations.
- Identifies the benefits from Quality actions (Customer satisfaction, COT, CoPQ, other).
- Ability to work together as a team and promote a harmonious environment.
- Excellent English communication.

**What do we offer?**
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- Engaging job with position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- An ethical business environment.
- Mentoring and coaching programs.
- Flexibility, trust and respect.
- Value-based culture, behaviors and ethics.
- Sustainability and innovation.
- Working for a successful organization.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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