Network Technician
5 days ago
AS/BS in Information Systems, Computer Science or Information Assurance, may be coupled with certifications to include CCNA, CCNP or JNCIA; or 1- 3 years of junior-level and/or enterprise experience as a technician or engineer in a highly dynamic environment; or an equivalent combination of education and experience.
- Deliver sustainable and repeatable solutions and processes always with an eye on improvement.
- Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.
- TCP/IP networking knowledge
- Broad understanding of infrastructure technologies
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- Experience with cabling infrastructure best practices and methodologies.
- Familiarity with common networking terms.
- Manage work and priorities through ticketing system and workflow
- Collaborate with various stake holders to remove project obstacles
- Ability to travel within geographical work area is required, up to 20% travel outside traditional work area may be required possibly including international travel.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Complete customer requests via Remedy trouble ticketing system
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
- Comfortability with medium to large, complex project scopes and ambiguous details within work environment
- Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs
- Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF)
- Significant background in large scale datacenter network implementations and support.
- Several years of experience working in virtualized enterprise networking environments
- Professional experience with IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus
Other Qualifications & Responsibilities
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Strong prioritization and time management ability.
Physical requirements
- Ability to move and lift computer equipment up to 50lbs
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