Front Desk Administrator

2 weeks ago

Johannesburg, South Africa Joanne Enslin Physiotherapy and Pilates Full time

_A well-established physiotherapy and pilates practice based in River Club, Sandton, is seeking a mature and friendly female to fill the position of Front Desk Administrator._

**Responsibilities** include:

- Greet and assist patients in a courteous, kind and friendly manner;
- Handle incoming calls (landline and cell phone);
- Schedule / re-schedule appointments and capture patient information (run an efficient diary and appointment schedule for multiple therapists);
- Confirmation and re-confirmation of appointments;
- Ready patient files and patient schedules for the following day;
- Manage patient flow effectively, time-keeping is imperative;
- Inpatient billing;
- Manage inventory (ordering of medical supplies, stationary and other office consumables)
- Conduct course / lecture administration and the submission of CPD activities to the SA Physiotherapy Society;
- Perform marketing activities for courses and the practice;
- Ensure the reception area is clean, organized and welcoming at all times;
- Social media management (including Facebook, Instagram and Linkedin)
- Adhoc / PA duties when required.

The applicant must possess the following **traits and skills**:

- Extremely good time management skills;
- Excellent communication skills;
- Multi-tasking skills;
- Attention to detail;
- Strong administration skills;
- Customer service orientation;
- Take initiative and be a self-starter;
- Capable of working unsupervised;
- Previous experience (at least 15 years) in a receptionist or administrative role;
- Previous experience in a medical practice (or similar) would be advantageous;
- Computer literacy (including PowerPoint, Excel, Outlook and Word);
- Marketing / sales experience would be advantageous;
- Experience with MY Appointment would be advantageous (training will be provided);
- Drivers license and car required.

**Hours**: Monday to Friday from 08h00 until 17h00.

**Start Date**: 03/06/2024 (the successful applicant will be required to come in earlier to ensure a smooth transition period)

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have your own vehicle?

**Experience**:

- administrative: 10 years (required)

**Language**:

- English (required)

License/Certification:

- Drivers License (required)

Application Deadline: 2024/05/07
Expected Start Date: 2024/06/03

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