Payroll Administrator

**Role At a Glance**
MSA Outsourcing Solutions is seeking experienced Payroll Administrators to join our in office services team. Joining our USA based business, you will be focusing on the assisted living and healthcare sector, providing on demand responses and solutions. The role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).

**Roles & Responsibilities**
- Timesheet tracking
- Onboarding of caregivers
- Customer service
- Training facilitation
- Your role is vital to ensure accurate payroll processing and to provide essential support to our homecare staff.
- Track and monitor employee timesheets for accuracy and completeness across multiple regions.
- Facilitate the onboarding process for new caregivers, including the setup and training of our mobile app.
- Serve as the primary point of contact for caregivers, responding to messages, addressing concerns, and offering customer service across multiple regions.
- Resolve pay disputes promptly and efficiently.
- Develop and manage caregiver training courses, keeping track of completed courses and training statuses.
- Conduct follow-up calls for the completion of training courses and for missing timesheets.
- Verify employee working hours against scheduled hours within the EMR app, coordinating with supervisors to resolve any discrepancies.
- Assist with the data entry of timesheet information into the payroll system using data provided by the EMR app.

*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail
*Prior experience in payroll, timekeeping, or a similar role is preferred.
*Strong problem-solving skills with an ability to troubleshoot technical issue

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R13,000.00 per month

**Experience**:

- Payroll Administration: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Timesheet Management: 1 year (preferred)