Franchise Manager

**Responsibilities**
- Managing a portfolio of restaurants
- Driving sustainability, sales, and profitability of sites
- Assist with the development and implementation of Franchisee specific business plans and budgets
- Driving compliance in line with Franchise Agreements
- Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary.
- Signing off project plans and executing restaurant revamps
- Protect brand integrity via implementation and measurement of Standards of Operations Programs
- Identify and communicate formal training needs to the training department for training intervention.
- Identify in-store training needs and implement on-the-job training interventions and coaching.
- Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers.
- Ensure implementation of national marketing campaigns.
- Enforce correct use of all supporting elements such as point of sale, premiums
- Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and Marketing
- Lease and rental negotiations with different property groups for various sites
- Monitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategy
- Financial presentations to the Management Team and the Franchisee network
- Customer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls)
- Drive franchisee attendance and participation at all regional meetings
- Expense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiative
- Operations, archive all budgeted revamps for FM Region,
- Active participation in FM incentives
- Achieve restaurant targeted Training Status as per Brand requirement
- Regional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamwork
- Operations Campaign, Campaigned Actively Managed and Actively manage poor-performing restaurants
- Drive Business profitability for franchisees and 100 % achievement of all store targets

**Requirements**:

- Business Diploma + Grade 12
- **3 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise Manager**:

- Advanced Excel skills
- 5 years experience in GAAP/Micros
- 5 years of experience in Food Cost control, Labour control, Budgets, Expenses, and sales targets
- 5 years of Restaurant / Fast Food General Manager experience
- Must be able to travel daily
- Only SA citizens will be considered