Danish Speaking Customer Service Agents

4 weeks ago


Cape Town, South Africa Careerbox Africa Full time

**OUTPUTS OF JOB**:
Ensure maximum volumes of service calls are achieved, through managing low wrap up times and after call work
Open all calls with a professional, positive and confident approach
Use your effective questioning skills to establish the customer’s needs
Use your effective listening skills to prescribe products that will give the best value to our client, to ensure a high quality of service
Demonstrate the necessary enthusiasm when presenting Features, Advantages and Benefits to customers
Ensure data accuracy by following verification procedures such as repeating and confirming of names, phone numbers, addresses, and credit card numbers100% Adherence to all work schedules, quality criteria, call handling and duration targets, maximization of all qualit
Ensure 100% compliance with all internal call procedures and legislation

**Only applicants that are able to speak Danish fluently will be considered.**

**COMPETENCIES REQUIRED**:
**Must be fluent in speaking German**
Excellent communication skills
Good keyboard skills
Knowledge of sales principles and methods
Customer Service experience - six months or more
Able to work in a call center environment
Able to work flexible hours

**Only applicants that are able to speak Danish fluently will be considered.**

To **apply**, send us a copy of your updated CV.

**Language**:

- Danish (required)



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