Automotive Service Advisor
6 days ago
2years
Admin duties for the Service and Repair Centre Service Advisor function
Following up with orders and parts requirements on all current and future jobs
Responsible for the total customer handling process in the service and repairs
Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust
Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
Build and maintain a positive service image amongst customers
Handle all customer requirements by offering alternative repair solutions and pricing options
Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
Handle all customer complaints and issues up to a certain level
Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done
Maintains positive relationships with customers to ensure repeat and referral business
Develop sales leads for future business and forward leads to the sales department
**Qualifications and Experience**:
Completed matric
2 years experience as Service Advisor essential in the automotive industry
Computer literate on Ms Office (Syspro will be beneficial)
Valid drivers license essential
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